Nick Lynch Email & Phone Number
Director of Workforce Management @ Aura
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Nick Lynch Location
- Las Vegas, NV, US
Nick Lynch Work
- Director of Workforce Management @ (January 2025 - Present)
- Corporate Director of Call Centers @ (August 2024 - January 2025)
- Enterprise Call Center Solutions Manager @ (January 2020 - January 2024)
- Director of Workforce Management @ (January 2019 - January 2020)
- Senior Contact Center Consultant @ (January 2016 - January 2019)
- Head of Enterprise Workforce Management @ (January 2014 - January 2016)
- Call Center Operations Support Manager @ (January 2008 - January 2014)
Nick Lynch Education
- Western Governors University
Bachelor of Science - BS (Business Administration Management)
- Western Governors University
Master of Science - MS (Organizational Leadership & Business Management)
Nick Lynch Skills
- Business Process Outsourcing (BPO)
- Contact Center Operations
- Tableau
- Zendesk
- Product Management
- Jira
- Data Warehousing
- Data Modeling
- Cloud Applications
- Calabrio
- Cisco VoIP
- Essbase
- Hyperion Interactive Reporting
- Microsoft SQL Server
- Verint Workforce Optimization
- Verint Workforce Management
- Change Management
- Genesys Cloud
- Genesys PureConnect
- Genesys PureEngage
- Genesys
- P&L Management
- Back Office Operations
- Demand Forecasting
- Scheduling
- Intraday
- KPI Reporting
- Contact Center Management
- Operating Budgets
- Reporting & Analysis
- Project Management
- Technical Presentations
- Lean Process Improvement
- Executive Reporting
- Presentation Skills
- Capacity Planning
- Contact Centers
- Data Analysis
- Technology Integration
- Hotels
- Budgets
- Resorts
- Hospitality
- Hotel Management
- Customer Service
- Hospitality Management
- Leadership
- Forecasting
- Event Management
- Front Office
- Pre-opening
- Hiring
- Accounting
- Hospitality Industry
- Call Centers
- Training
- Contract Negotiation
- Operations Management
- Income Statement
- Business Planning
- Customer Satisfaction
- Management
- Team Building
- Business Process Improvement
- Customer Experience
- Team Leadership
- Strategy
- Vendor Management
- Consulting
- Business Analysis
- Strategic Planning
- Workforce Management
- Telecommunications
Nick Lynch Summary
- Nick Lynch, based in Las Vegas, NV, US, is currently a Director of Workforce Management at Aura. Nick Lynch brings experience from previous roles at Proper Hospitality, Cigna Healthcare, Fidelity National Home Warranty and Genesys. Nick Lynch holds a Bachelor of Science - BS in Business Administration Management @ Western Governors University. With a robust skill set that includes Business Process Outsourcing (BPO), Contact Center Operations, Tableau, Zendesk, Product Management and more. Nick Lynch has 2 emails and 2 mobile phone numbers on RocketReach.
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