Information Technology Administrator II- Service Desk @ (July 2023 - April 2025)
IT Systems Administrator- Service Desk @ (January 2021 - July 2023)
Field Engineer, Level 3 @ (April 2020 - January 2021)
Field Engineer, Level 1 @ (March 2018 - April 2020)
MIS Intern @ (August 2017 - March 2018)
Nicholas Lin Education
University of Missouri-Saint Louis
Bachelor’s Degree (Management Information Systems and Services)
Nicholas Lin Skills
Active Directory
Agile Project Management
Business Process Improvement
Business Requirements
Business Systems Analysis
C-Level Executive Support
Change Management
Cisco
Citrix
Communication
Computer Hardware
Customer Service
Data Analysis
Deadline Oriented
Device Management
Documentation
Enterprise Software
Event Planning
Executive Support
HTML
HTML5
IT Management
IT Service Management
Information Technology
Integrated Systems
JAMF
Java
JavaScript
Jira
Jira Service Management
Kanban
Knowledge Base
Knowledge Management
Knowledge-based Systems
Leadership
LogMeIn
Management
Microsoft 365
Microsoft Access
Microsoft Azure
Microsoft Entra ID
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Microsoft Project
Microsoft Word
Networking
Office 365
Organization Skills
Platform Administration
PowerPoint
Project Communications
Project Coordination
Project Management
Public Speaking
Quick learning
Requirements Gathering
Requirements Management
Research
Salesforce.com
Self-starter
Service Catalog
Service Delivery
Service-Level Agreements (SLA)
Service-now.com
ServiceNow Administration
Sophos
Stakeholder Management
Symantec Endpoint Protection
System Administration
System Center Configuration Manager (SCCM)
Teaching
Team Leadership
Teamwork
Technical Support
Technology Implementation
Time Management
Troubleshooting
Virtual Private Network (VPN)
Visualization
Windows
Windows Server
Workflow Automation
Workflow Design
Nicholas Lin Summary
Nicholas Lin, based in Boston, MA, US, is currently a Information Technology Administrator II- Enterprise Applications at Hotwire Communications Ltd. Nicholas Lin brings experience from previous roles at Hotwire Communications Ltd and Unisys. Nicholas Lin holds a Bachelor’s Degree in Management Information Systems and Services @ University of Missouri-Saint Louis. With a robust skill set that includes Active Directory, Agile Project Management, Business Process Improvement, Business Requirements, Business Systems Analysis and more. Nicholas Lin has 2 emails and 2 mobile phone numbers on RocketReach.
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