Newstel GmbH Information

Newstel Worldwide is a trusted partner to clients in a range of industries, helping them to achieve customer success and grow their business through our digitally-led customer service solutions. Our roots are in ecommerce - we were established in 2015 as the customer support team for a global ecommerce business. We understand the peaks and troughs of online retailing, how to expand customer support globally and how to use technology to drive efficiency. Today, we count a number of leading online retailers and marketplaces as clients and also serve businesses in other sectors, such as travel and financial services. Our multilingual support agents are all native speakers, so are culturally aware of customs and service expectations in different countries. They deliver customer happiness across multiple support channels, including voice, chat, email and social channels such as WhatsApp and Messenger. We are experts at improving the efficiency of customer processes through technology such as flowbots and process automation, as well as supporting and customising customer management applications including Freshdesk and Zendesk. We also work with clients to significantly improve customer lifetime value through our solutions such as abandoned cart recovery, ensuring our clients turn prospective customers into paying customers. We are a growing, 150+ strong global team that is passionate about performance, quality and enhancing our clients’ brands through excellent customer service.