NetLert Communications, Inc. Information

Founded in 2000, NetLert specializes in performance analysis and reporting solutions for Avaya-based contact centers. Today, NetLert is uniquely positioned in the market place, providing products based on leading-edge technology to Avaya contact centers of all sizes. NetLert call center analysis solutions have been implemented worldwide. NetLert is recognized globally for unparalleled support and customer service. NetLert offers two web-based reporting solutions exclusively for Avaya call centers, N-Focus and N-Focus Plus for CMS. N-Focus: For Avaya Call Centers that are not using CMS™, N-Focus provides a turnkey reporting solution: -100% web-based reporting with unlimited Supervisor views -15 minute installation, intuitive reporting interface is very easy to learn/use -Real-time and unlimited historical reporting - proactive alerts identify problems quickly N-Focus Plus: For CMS customers, N-Focus Plus provides instant web-based reporting for everyone in the call center: -Upgrade to web-based reporting right now - no hardware or software upgrades required -Distribute powerful web-based reports to call center managers, outsourcers, plasma/LCD screens, and mobile devices -Deliver key performance reports to hundreds of call center personnel in seconds