Symmetrics Information

OUR FOCUS: Reporting software solutions for multi-channel, multi-vendor contact centers. At Symmetrics, we build, implement and support software solutions that solve the problem of reporting and analyzing data from any system or application found in your call center. We've been doing it for 20 years, and we do it for call centers all over the world, big and small. What makes Symmetrics different? We see reporting and analytics as more than just an extension or add-on to some other call center system. We take best practices from business intelligence and apply them to the specific domain of the contact center. Our solutions fit the unique reporting and analysis needs of our customers, no matter how many different systems, applications, or call center sites they have. OUR STORY: Symmetrics was founded in 1996 by members of the family business that created Crystal Reports, soon to become the most popular enterprise reporting application in the world. Initially a professional services firm specializing in business intelligence and data warehousing, Symmetrics quickly focused on an under-served industry — contact centers. Instrumental in helping Nortel add reporting services to its call center line of products, Symmetrics then focused its development efforts on its flagship Symmetrics Contact Center Reporting & Analysis Suite, a complete business intelligence and data warehouse solution for call center data analysis and reporting.