Neil Arrowsmith Email & Phone Number
Head of Operational Excellence @ Tesco Insurance and Money Services
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Neil Arrowsmith Location
- Durham, GB
Neil Arrowsmith Work
- Head of Operational Excellence @ (February 2010 - Present)
- Head of Operational Excellence @ (July 2017 - Present)
- Head Of Planning @ (April 2014 - July 2017)
- Capacity and Forecasting Manager @ (February 2010 - March 2014)
- Resource Planning, MI and Deployment Manager @ (June 2009 - February 2010)
- Resource Planning Mgr @ (May 2008 - June 2009)
- Scheduling Manager T-Mobile @ (May 2005 - May 2008)
- Resource Analyst @ T-Mobile UK (November 2003 - May 2005)
Neil Arrowsmith Education
- University of Sunderland 1996-1999
Neil Arrowsmith Skills
- Leadership
- Capacity Planning
- Customer Experience
- Customer Relationship Management Crm
- Six Sigma
- Business Transformation
- Stakeholder Management
- Genesys
- Employee Engagement
- Call Center
- People Management
- Contact Center Design
- IEX
- Avaya
- Data Analysis
- Forecasting
- Workforce Planning
- CRM
- Telecommunications
- Business Analysis
- Resource Management
- Team Management
- Team Leadership
- Process Improvement
- ERP
- Quality Assurance
- Workforce Management
- Strategy
- IVR
- Operations Management
- Contact Centers
- Business Process
- Cross Functional Team Leadership
- Change Management
- Customer Service
- Verint
- Project Planning
- Contact Centre
- Business Process Improvement
- SQL
- Management
- Project Management
- Coaching
- Genesys Wfm
- Outsourcing
- Database Design
- Call Centers
- Service Delivery
- Analysis
- Business Continuity Planning
- Project Delivery
- Performance Management
- Customer Relationship Management
Neil Arrowsmith Summary
- Neil Arrowsmith, based in Durham, GB, is currently a Head of Operational Excellence at Tesco Insurance and Money Services. Neil Arrowsmith brings experience from previous roles at Tesco Underwriting, Tesco Bank and Comet. Neil Arrowsmith holds a 1996 - 1999 University of Sunderland. With a robust skill set that includes Leadership, Capacity Planning, Customer Experience, Customer Relationship Management Crm, Six Sigma and more. Neil Arrowsmith has 1 emails and 1 mobile phone numbers on RocketReach.
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