2011 -2013 Sr. User Experience Specialist - (eSolutions) Digital Strategy @
2009 -2011 User Experience Research Consultant @
2003 -2008 Sr. User Experience Specialist @ User Centric, Inc.
1999 -2002 Client Service Analyst Team Leader @
Neha Pathak Education
DePaul University
Loyola University Chicago
Neha Pathak Skills
Customer Experience Management
Customer Relationship Management (CRM)
Customer Journeys
Strategic Thinking
Customer Advocacy
Strategic Planning
Team Leadership
Microsoft Office
Key Performance Indicators
Problem Solving
Communication
Management
Leadership
Design Strategy
Digital Strategy
Research Design
Customer Experience
Cross-functional Team Leadership
Account Management
Information Architecture
User Experience
Usability Engineering
Usability Testing
User-centered Design
User Experience Design
Heuristic Evaluation
Persona
Usability
User Interface Design
User Scenarios
User Research
Interaction Design
Wireframes
Human Computer Interaction
User Interface
Contextual Inquiry
Axure
Rapid Prototyping
Card Sorting
Task Analysis
Wire Framing
User Experience (UX)
User Centered Design
Juegos
Pavimentos Infantiles
Ludotecas
Neha Pathak Summary
Neha Pathak, based in Chicago, IL, US, is currently a Manager, Customer Experience at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas. Neha Pathak brings experience from previous roles at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas and Travel / Airline site. Neha Pathak holds a DePaul University. With a robust skill set that includes Customer Experience Management, Customer Relationship Management (CRM), Customer Journeys, Strategic Thinking, Customer Advocacy and more. Neha Pathak has 2 emails and 1 mobile phone numbers on RocketReach.
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