Marc Washington Email & Phone Number
Vice President Customer Service @ Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas
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Marc Washington Location
- Chicago, IL, US
Marc Washington Work
- Vice President Customer Service @ (November 2021 - Present)
- Associate Vice President, Customer Service Provider Services @ Health Care Service Corporation (January 2019 - November 2021)
- Senior Director – Divisional Vice President, Service Delivery and Operations @ Health Care Service Corporation (January 2012 - January 2019)
- Director, Network Management eCommerce @ Health Care Service Corporation (January 2009 - January 2012)
- Manager, Provider Connectivity @ Health Care Service Corporation (January 2008 - January 2009)
- Senior Provider Connectivity Strategist @ Health Care Service Corporation (January 2003 - January 2008)
Marc Washington Education
- Northern Illinois University
Bachelor of Science - BS (Healthcare Administration)
Marc Washington Skills
- Program Development
- Account Management
- Business Strategy
- Call Center Quality
- Care Affordability
- Change Management
- Client Satisfaction
- Community Engagement
- Community Outreach
- Cost Savings
- Cross-Functional Leadership
- Customer Satisfaction
- Customer Service
- Data Analysis
- EDI
- Employee Engagement
- HIPAA
- Healthcare Industry
- Healthcare Management
- Healthcare Service
- ICD-10
- Marketing Strategy
- Member Service
- Mentorship Strategies
- Network Development
- Operations Management
- Operations Metrics
- Procedural Implementation
- Procedural Improvement
- Process Improvement
- Process Improvements
- Professional Development
- Project Management
- Quality Assurance
- Relationship Building
- Reporting & Analysis
- SDLC
- Staffing Procedures
- Strategic Planning
- Strategic Relations
- Supervisory Skills
- Team Leadership
- Team Motivation
- Training & Development
- Utilization Management
- Vendor Management
- Vendor Relations
- X12
- eCommerce
- Service Delivery
- Operations
Marc Washington Summary
- Marc Washington, based in Chicago, IL, US, is currently a Vice President Customer Service at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas. Marc Washington brings experience from previous roles at Health Care Service Corporation. Marc Washington holds a Bachelor of Science - BS in Healthcare Administration @ Northern Illinois University. With a robust skill set that includes Program Development, Account Management, Business Strategy, Call Center Quality, Care Affordability and more. Marc Washington has 2 emails and 2 mobile phone numbers on RocketReach.
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