Manager, IT Service and Support @ (November 2019 - July 2022)
Service Delivery Manager @ (November 2018 - November 2019)
Service Delivery Manager @ (April 2012 - August 2018)
Data Centre Operations Manager @ (November 2010 - April 2012)
Team Leader and Batch Scheduler @ (February 2010 - November 2010)
Computer Operator @ (June 2007 - February 2010)
Computer Operator @ (October 2001 - June 2006)
Test Analyst @ (March 2000 - August 2001)
Computer Operator @ (October 1999 - March 2000)
MVS Computer Operator @ First Data Resources (March 1999 - October 1999)
MVS Computer Operator @ (July 1996 - March 1999)
Nathan Lord Education
Maroubra High School 1987-1995
Bomaderry High School 1989-1995
Nathan Lord Skills
Attention to Detail
Automation
Business Analysis
Business Intelligence
Business Process Design
Business Process Improvement
Call Center Administration
Call Center Development
Change Management
Communication
Computer Operations
Contact Center Management
Continuous Improvement
Customer Service
Customer Service Management
Customer Service Operations
Data Analysis
Data Center
Disaster Recovery
Help Desk Support
IT Infrastructure Management
IT Infrastructure Operations
IT Management
IT Operations
IT Outsourcing
IT Security Operations
IT Service Delivery
IT Service Management
IT Strategy
ITIL
ITIL Certified
ITIL v3 Foundations Certified
Incident Management
Information Technology
Infrastructure
Infrastructure Management
Interpersonal Skills
Leadership
Leadership Development
Managed Services
Management
Microsoft Excel
Negotiation
Operational Execution
Operations Management
PMO
Pre-sales
Problem Management
Problem Solving
Process Automation
Process Improvement
Process Optimization
Project Delivery
Project Management
Report Generation
Requirements Analysis
Resource Management
Root Cause
Root Cause Analysis
SQL
Scheduling
Service Delivery
Service Delivery Management
Service Desk
Service Desk Management
Service Management
Situational Leadership
Soft Skills
Software Testing
Spreadsheet Design
Succession Planning
Talent Management
Team Leadership
Teamwork
Technical Writing
Test Automation
Test Planning
Transition Management
Troubleshooting
Unix Shell Scripting
Itil V3 Foundations
Microsoft Office
Business Process
Pre Sales
Nathan Lord Summary
Nathan Lord, based in Sydney, NSW, AU, is currently a Senior Manager, Enterprise Operations at Canon Australia. Nathan Lord brings experience from previous roles at Canon Australia and NCSI. Nathan Lord holds a 1987 - 1995 Maroubra High School. With a robust skill set that includes Attention to Detail, Automation, Business Analysis, Business Intelligence, Business Process Design and more. Nathan Lord has 3 emails and 1 mobile phone numbers on RocketReach.
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