Executive Director - Implementation and Process Improvement @ (June 2001 - December 2003)
Account Management @ (April 1999 - June 2001)
Training and Quality Manager @ (March 1994 - April 1999)
Nancy Scott Education
Webster University, Vienna
Master of Business Administration (Human Resources)
1996-1999
The College of New Jersey
Bachelor of Science (Business)
1989-1993
Nancy Scott Skills
Account Management
Avaya
BPO
Business Development
Business Process Improvement
Business Process Outsourcing (BPO)
CRM
Call Center
Call Center Development
Call Centers
Change Management
Coaching
Contact Centers
Contract Negotiation
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Financial Services
IVR
Inbound Marketing
Lead Generation
Leadership
Management
Negotiation
Offshoring
Operational Efficiency
Operations Management
Outsourcing
Outsourcing Management
P&L Management
Performance Management
Process Improvement
Program Management
Quality Assurance
SaaS
Sales
Service Delivery
Six Sigma
Strategic Planning
Strategy
Team Leadership
Team Management
Telecommunications
Telemarketing
Training
Vendor Management
Workforce Management
Nancy Scott Summary
Nancy Scott, based in New York, NY, US, is currently a Vice President, Client Success BFSI portfolio at TTEC. Nancy Scott brings experience from previous roles at TTEC and Sprint. Nancy Scott holds a 1996 - 1999 Master of Business Administration in Human Resources @ Webster University, Vienna. With a robust skill set that includes Account Management, Avaya, BPO, Business Development, Business Process Improvement and more. Nancy Scott has 1 emails and 1 mobile phone numbers on RocketReach.
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