Monique Sonza Email & Phone Number
Associate Account Manager @ Origo BPO - Remote Teams For Mid-Market Companies
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Monique Sonza Location
- Central Luzon, Philippines
Monique Sonza Work
- Associate Account Manager @ (November 2021 - Present)
- Acting People Service Manager (HR and Service Delivery) @ (November 2019 - November 2021)
- HR Welfare – Employee Grievance (Intern) @ (December 2018 - March 2019)
- AVP - Supervisor, Operations and Training @ (February 2017 - December 2018)
- Engagement Coach @ (September 2013 - February 2017)
- Team Manager @ (August 2009 - September 2013)
Monique Sonza Education
- Colegio De Sebastian
Bachelor of Science in Psychology (Psychology)
2017-2019
Monique Sonza Skills
- Training skills
- Analysing exam questions
- Critical Thinking
- Exam Preparation Skills
- Lesson Planning
- Recruitment Training
- Cross-functional Collaborations
- Employee Relations
- Key Client Relationships
- Business Documentation
- Training
- Employee Discipline
- Account Management
- Training and Development (HR)
- Recruiting
- Customer Success
- Customer Retention
- Business Growth
- Expansion Strategies
- Onboarding
- Strategic Partnerships
- Human Resources (HR)
- Client Services
- Data Analytics
- Project Management
- Data Analysis
- Coaching & Mentoring
- Team Management
- Transition Management
- Service Delivery
- Workforce Management
- Performance Management
- Coaching
- Customer Experience
- Process Excellence
- Soft Skills
- Employee Engagement
- Operational Excellence
- Escalation
- Service Management
- Operations Management
- Business Process Improvement
- Contact Center Operations
- Key Performance Indicators
- Service Delivery Management
- Service Level Agreements
- Business Process
- Customer Service Operations
- Process Improvement
- Performance Improvement
- MIS
- Customer Satisfaction
- IVR
- People Development
- Staff Retention
- Customer Engagement
- Management
- Leadership
- Training Needs Analysis
- Process Consulting
- Customer Service Management
Monique Sonza Summary
- Monique Sonza, based in Central Luzon, Philippines, is currently a Associate Account Manager at Origo BPO - Remote Teams For Field Service Companies. Monique Sonza brings experience from previous roles at TOA Global, Department of Social Welfare and Development, iQor and STARTEK Philippines. Monique Sonza holds a 2017 - 2019 Bachelor of Science in Psychology in Psychology @ Colegio De Sebastian. With a robust skill set that includes Training skills, Analysing exam questions, Critical Thinking, Exam Preparation Skills, Lesson Planning and more. Monique Sonza has 2 emails and 2 mobile phone numbers on RocketReach.
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