2006 -2013 Team Leader and Assistant Manager IT Help Desk and Service Delivery @
2004 -2006 Inbound Customer Service Representative @
Mohammed Ileyas Education
Limkokwing University of Creative Technology
Master of Business Administration - MBA (Project Management)
2014-2016
Mohammed Ileyas Skills
BPO
Service Delivery
Pre-sales
Sla
Workforce Management
Call Centers
Vendor Management
ITIL
IT Outsourcing
Team Management
Process Management
IT Operations
MIS
Outsourcing
Offshoring
Transition Management
Soft Skills
Cloud Computing
IT Service Management
Incident Management
CRM
Contact Centers
Process Excellence
Telecommunications
Solution Architecture
Resource Management
Service Management
Management
Business Analysis
Operations Management
Project Management
Performance Management
ITIL Process Implementation
Cross-functional Team Leadership
Survival Skills
Business Process Outsourcing (BPO)
Customer Relationship Management Crm
Business Process Outsourcing Bpo
Cross Functional Team Leadership
Service Level Agreements Sla
Pre Sales
Business Process Outsourcing
Service Level Agreements
Customer Relationship Management
Mohammed Ileyas Summary
Mohammed Ileyas, based in Kajang, MY, is currently a Vice President Project Management at Scicom MSC Berhad. Mohammed Ileyas brings experience from previous roles at Scicom MSC Berhad. Mohammed Ileyas holds a 2014 - 2016 Master of Business Administration - MBA in Project Management @ Limkokwing University of Creative Technology. With a robust skill set that includes BPO, Service Delivery, Pre-sales, Sla, Workforce Management and more. Mohammed Ileyas has 1 emails on RocketReach.
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