Customer Success Manager @ (March 2022 - February 2023)
Volunteer and Family Caregiver @ Various Organizations (January 2003 - January 2022)
Customer Success Manager and Senior Financial Analyst – Data @ (November 2017 - February 2021)
Product Specialist - Returnship @ (February 2017 - June 2017)
Credit Manager @ (March 2001 - May 2002)
Financial and Data Analyst @ (January 1998 - January 2001)
Senior Auditor @ (January 1996 - January 1998)
Ml Ross Education
Rutgers University–Newark
BS (Accounting)
Ml Ross Skills
Strategy Implementation
Problem Management
Resolving Issues
Building Trust
Persuasion
CRM Software
Business Metrics
Critical Thinking
Consultation
Business Reviews
CSM
Performance Reporting
Key Metrics
Sales
Salesforce Lightning
Upselling
Business-to-Business (B2B)
Customer Engagement
Customer Success
Customer Onboarding
Training
Customer Retention
Presentation Skills
Strategic Thinking
Voice of the Customer
Customer Experience
Account Management
Journey Mapping
Customer Relationship Management (CRM)
Build Strong Relationships
Cross-functional Coordination
Project Management
Executive Visibility
Coaching
Analytical Skills
Competitive Analysis
Customer Service
Strategic Communications
Marketing Strategy
Business Strategy
Business Analysis
Social Media Marketing
Strategy
Financial Modeling
Strategic Planning
Team Building
Analysis
Research
Forecasting
Blogging
Social Media
Budgets
Team Leadership
Data Analysis
Management
Microsoft Excel
Microsoft Office
Database Administration
Executive Management
Negotiation
Teamwork
Leadership
Supervisory Skills
Account Growth
Business Acumen
Business Insights
Business Planning
Business Relations
C-Level
Change Management
Client Onboarding
Client Services
Consultative Approach
Creative Problem Solving
Cross-functional Collaborations
Customer Experience Management
Customer Facing Roles
Customer Satisfaction
Data Management
Enablement
English
Enterprise Account Management
Financial Goals
Gainsight
Key Performance Indicators
Managing Accounts (Accounting)
Networking
Problem Solving
Product Demonstration
Professional Skills
Renewals
Revenue Analysis
Risk Management
Salesforce.com
Software as a Service (SaaS)
Stakeholder Management
Statutory Accounting Principles (SAP)
Strategic Partnerships
Troubleshooting
Workshops
Policy
Business Intelligence
Auditing
Expenses
Google
Financial Reporting
Finance
Campaigns
Front End Development
Database Development
Systematic
Public Affairs
Spreadsheets
Pricing
Editing
Marketing Analytics
Addressing
Fundraising
Advancement
Virtual
New York City
Conceptual Modeling
Reports
Communication
Congressional
Credit
Cost Savings
Retail
GOTV
Audience
Social Networking
Public Speaking
Active
Ross
Jersey
Time Management
Persuasiveness
Women's Rights
Parenthood
Advertising
Ofa
Excel
Household
Margin Improvement
Reporting
Engagements
Endorsements
Databases
Healthcare
Writing
Synopsis
Composed
House
Dissemination
Yields
Compelling
SEC filings
Redundant
News
Websites
Politics
Tax Returns
Prescription
Service Industries
Evaluation
Arguments
Year End
County
Word
Project
Tax
Business Value
Editorial
Pharmaceutics
Congress
Coordinated
Redundancies
Agenda
Collaborating
Proficient Using
Investments
Budgeting
Accounting
Conceived
Investigative Research
Home Care
Reform
FEED
Credentials
PowerPoint
Legislative Relations
Office 365
Manufacturing
Narrative
Revenue
Cash Flow Forecasting
S 3
Online Presence
Cost Effective
Customer Relations
Security
Organizational Restructuring
Devoted
Financial Analysis
Utilization
Consulting
Calls
Accounts Receivable
Presentations
Excel models
Google Groups
Microsoft Access
Public Companies
Twitter
Process Improvement
Concerts
Articles
Political and Social Advocacy
Immigration Law
Blogger
Advocacy
General Ledger
Diligent
Posts
Scripting
Solicitation
Nonprofits
Domestic Sales
Outlook
Strengthening
Judgement
Civil Rights
Ml Ross Summary
Ml Ross, based in New York, NY, US, is currently a Customer Success Manager - Member Currently Seeking New Opportunity at Customer Success Collective. Ml Ross brings experience from previous roles at Mosaic Sustainable Finance Corporation, Green Street, Various Organizations and Xandr. Ml Ross holds a BS in Accounting @ Rutgers University–Newark. With a robust skill set that includes Strategy Implementation, Problem Management, Resolving Issues, Building Trust, Persuasion and more. Ml Ross has 1 emails and 2 mobile phone numbers on RocketReach.
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