Mini Mato Email & Phone Number
Director of Call Center Training and Development @ Unique Vacations, Inc.
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Mini Mato Location
- Miami, FL, US
Mini Mato Work
- Director of Call Center Training and Development @ (March 2024 - Present)
- Senior Manager Training @ (August 2022 - March 2024)
- Guest Services Manager @ (June 2021 - August 2022)
- Training Manager @ (July 2020 - June 2021)
- Senior Manager Training and Development @ (January 2017 - January 2019)
- Manager, Reservations, Training and Development @ (January 2002 - January 2017)
- Supervisor, Reservations @ (January 1999 - January 2002)
- Reservations Help Desk Lead @ (January 1997 - January 1999)
- Call Center Agent, Top Account Desk @ (January 1993 - January 1997)
Mini Mato Skills
- Strategy
- Project Design and Delivery
- Contact Center Operations
- Sales
- Hiring
- Curriculum Development
- Strategic Planning
- Budgeting
- Leadership
- Management System
- Customer Contact
- Performance Reviews
- Financial Goals
- Needs Analysis
- Train the Trainer
- Presentation and Facilitation
- Cruises
- Hospitality Industry
- Management
- Travel Management
Mini Mato Summary
- Mini Mato, based in Miami, FL, US, is currently a Director of Call Center Training and Development at Unique Vacations, Inc.. Mini Mato brings experience from previous roles at Papa, Atlas Ocean Voyages, Alorica and Norwegian Cruise Line. With a robust skill set that includes Strategy, Project Design and Delivery, Contact Center Operations, Sales, Hiring and more. Mini Mato has 2 emails and 1 mobile phone numbers on RocketReach.
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