Miles Goldstein Location
- California, United States
Miles Goldstein Work
- 2024 - now Executive Member @
- 2024 - now Support Leader, Consultant, Author @ Support Maven
- 2021 - 2024 Director, Mission Critical Support @
- 2014 - 2020 Sr. Director Platform Support @
- 2014 - 2017 Sr. Director Ad Operations and Product Support @
- 2012 - 2014 Sr. Director, Application Operations @
- 2008 - 2012 Sr Director, Application Operations and Customer Support @
- 2006 - 2008 Sr Director, Client Services - Customer Support, Consulting, and Implementation @
- 2005 - 2006 Director of Technical Support and Customer Operations @
- 2002 - 2005 Director of Technical Support @
- 2000 - 2002 Director of Sustaining Eng and QA, Foundation Engineering @
- 1998 - 2000 Director of Technical Support @
- 1998 - 1998 Director of Support Services @
- 1996 - 1998 Sr. Manager, Advanced Support
- 1993 - 1996 Manager, Regency Support @
- 1993 - 1993 Manager of Customer Support @
- 1988 - 1993 Software Technical Support Manager @
- 1984 - 1988 Sr. Regional Software Support Analyst @
- 1988 - 1993 Software Technical Support Manager @
- 1980 - 1984 Sr. Computer Operator and Assistant Programmer @
- 1980 - 1984 Computer Operations and Assistant Programmer @
Miles Goldstein Education
- Pepperdine Graziadio Business School
Master of Science - MS (Technology Management)
2000 - 2002 - UC San Diego
(Computer Science)
Miles Goldstein Skills
- Driving Results
- Customer Experience
- Performance Metrics
- Cross-team Collaboration
- Team Management
- Voice of the Customer
- Cross Functional Relationships
- Communication
- Enablement
- Ticketing Systems
- Coaching
- SaaS
- Technical Support
- Enterprise Software
- Professional Services
- Customer Satisfaction
- Crisis Management
- Vendor Management
- Account Management
- Business Process
- Cloud Computing
- Start-ups
- Product Management
- Project Management
- Program Management
- Agile Methodologies
- Quality Assurance
- Software Documentation
- Testing
- Software Development
- Software Project Management
- Integration
- Outsourcing
- Sales Process
- Strategy
- Customer Relationship Management (CRM)
- CRM
- Software as a Service (SaaS)
- Salesforce.com
- Databases
- Cross-functional Team Leadership
- Leadership
- Executive Management
- Management
- Training
- Strategic Partnerships
- Team Building
- Process Improvement
- Release Engineering
- Marketing Automation
- E-commerce
- Lead Generation
- Solution Selling
- Customer Relationship Management Crm
- E Commerce
- Ceilings
- Backsplashes
- Start Ups
- Software as a Service Saas
- Building Materials
- Software
- Cross Functional Team Leadership
- Manufacturing
- Customer Support
- Remodeling Materials
- Software as a Service
- Customer Relationship Management
Miles Goldstein Summary
- Miles Goldstein, based in California, United States, is currently a Support Leader, Consultant, Author at Support Maven. Miles Goldstein brings experience from previous roles at International LEAP Network, Okta, Amobee and Turn. Miles Goldstein holds a 2000 - 2002 Master of Science - MS in Technology Management @ Pepperdine Graziadio Business School. With a robust skill set that includes Driving Results, Customer Experience, Performance Metrics, Cross-team Collaboration, Team Management and more. Miles Goldstein has 2 emails and 1 mobile phone numbers on RocketReach.
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