Manager of Renewals (Customer Success) @ (October 2020 - March 2022)
Customer Success Manager @ (February 2019 - September 2020)
Customer Success Manager @ (May 2013 - February 2019)
Supervisor, Season Tickets (Subscription Sales Office) @ (May 2010 - May 2013)
Public Relations Intern @ Schwartz MSL (October 2009 - December 2009)
Information Technology Assistant @ (September 2006 - November 2009)
Closing Manager @ (March 2005 - September 2006)
Mike Sturm Education
SFSU
Bachelor's of Arts (Communication Studies)
2007-2009
College of San Mateo
Associates Of Arts (Social Sciences)
2004-2007
Mike Sturm Skills
Cancellations
Team Motivation
Project Plans
Executive Management
Conflict Resolution
CSP
KPI Dashboards
Cross-functional Team Leadership
Cross-functional Coordination
Contract Negotiation
Business Analytics
Expansion Strategies
Adobe Photoshop
Customer Journeys
Outcome focused
Change Management
Sandler Selling System
Program Management
Problem Solving
Customer Engagement
Contact Centers
C-Level
Market Analysis
Google Cloud Platform (GCP)
English
Stakeholder Management
Business Relationship Management
Key Metrics
Strategic Relationships
Strategic Initiatives
New Product Rollout
Strategic Partnerships
Customer Experience
Training
Customer Satisfaction
Written Communication
Relationship Building
Communication
Customer Onboarding
Customer Support
Software as a Service (SaaS)
Customer Success
Renewals Management
Business Strategy
Enterprise Risk Management
Team Leadership
Collaborative Problem Solving
Business Analysis
Microsoft Excel
PowerPoint
Outlook
Microsoft Word
Project Planning
Customer Service
Leadership
Public Relations
Google Docs
Salesforce.com
exce
Presentations
Project Management
Customer Relationship Management (CRM)
Windows 7
iTunes
Mac OS X
Internet Explorer
Firefox
Ticketing
Project Coordination
Microsoft Office
Public Speaking
Photography
Microsoft Office 2007
Marketing
Troubleshooting
Relationship Management
Go-To-Meeting
Presentation Development
Presentation Design
Account Management
Go To Meeting
Management
Marketing Communications
Customer Relationship Management Crm
Sales
Business Development
Drive Renewals
Technical Support
Customer Relationship Management
Mike Sturm Summary
Mike Sturm, based in Pacifica, CA, US, is currently a Sr. Manager, Customer Success Operations at Verint. Mike Sturm brings experience from previous roles at Datasembly, Totango, Swiftly, Inc. and Moxie. Mike Sturm holds a 2007 - 2009 Bachelor's of Arts in Communication Studies @ SFSU. With a robust skill set that includes Cancellations, Team Motivation, Project Plans, Executive Management, Conflict Resolution and more. Mike Sturm has 3 emails and 3 mobile phone numbers on RocketReach.
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