2017 -
2022 DIRECTOR – GLOBAL EXCHANGE RELATIONS MANAGEMENT @
2014 -
2017 DIRECTOR – GLOBAL CUSTOMER SERVICE @
2011 -
2014 DIRECTOR – CUSTOMER SERVICE @
2007 -
2011 HEAD OF SERVICE CUSTOMER RELATIONSHIP MANAGEMENT @
2004 -
2007 SENIOR SERVICE CUSTOMER RELATIONSHIP MANAGEMENT @
2002 -
2004 SENIOR PROJECT MANAGER @
Mike Smith Education
State University of New York at Stony Brook
BS (Business Management)
Mike Smith Skills
Vendor Management
Telecommunications
Service Management
ITIL
SLA
Service Delivery
Managed Services
Data Center
MPLS
Program Management
Cloud Computing
Professional Services
Account Management
Business Development
Business Process
CRM
Cisco Technologies
IP
IT Management
IT Service Management
IT Strategy
Integration
Leadership
Management
Networking
Pre-sales
Process Improvement
Product Management
Project Management
SaaS
Solution Selling
Strategy
Unified Communications
VoIP
WAN
Customer Relationship Management Crm
Cisco Systems Products
Sales
Multiprotocol Label Switching Mpls
Voice Over Ip Voip
Customer Service
Wide Area Network Wan
Business Process Improvement
Remittance
Service Level Agreements Sla
Pre Sales
Customer Relationship Management
Multiprotocol Label Switching
Voice Over Ip
Wide Area Network
Service Level Agreements
Mike Smith Summary
Mike Smith, based in Bay Shore, NY, US, is currently a Enterprise Sales Director at Beeks Group. Mike Smith brings experience from previous roles at IPC Systems, Inc.. Mike Smith holds a BS in Business Management @ State University of New York at Stony Brook. With a robust skill set that includes Vendor Management, Telecommunications, Service Management, ITIL, SLA and more. Mike Smith has 3 emails and 2 mobile phone numbers on RocketReach.
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