Mike Shapiro Email & Phone Number
Chief Executive Officer @ InfinityCTI
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Mike Shapiro Location
- Carlsbad, CA, US
Mike Shapiro Work
- 2024 -now Chief Executive Officer @
- 2019 -2024 Director of Client Success @
- 2018 -2019 Solution Director @
- 2015 -2018 Senior ITSM Consultant @
- 2014 -2014 Senior Manager, Future State Information Incubator @
- 2013 -2014 Senior Global Manager, Global Reporting @ Analytics, Metrics and Reporting Computer Sciences Corporation
- 2001 -2013 Senior Business Analyst @ Metrics and Reporting Computer Sciences Corporation
- 1996 -2001 Service Desk Analyst @
- 1993 -1996 Program Support Specialist @
- 1984 -1993 Financial Analyst and Cost Schedule Control @ McDonnell Douglas (Boeing)
Mike Shapiro Education
- Colorado State University
Master of Business Administration (MBA) (Business Administration, Management and Operations)
2011-2014 - University of Phoenix
Bachelor of Science (B.S.) (Business Management)
Mike Shapiro Skills
- Customer Service Management
- CEO
- Contact Center Management
- Contact Center Operations
- Business Process Improvement
- Process Improvement
- Service Delivery
- Business Process
- IT Service Management
- Program Management
- IT Strategy
- CRM
- ITIL
- IT Outsourcing
- Business Analysis
- Project Management
- Management
- IT Operations
- Business Intelligence
- Vendor Management
- Integration
- SDLC
- IT Management
- Quality Assurance
- Outsourcing
- PMO
- Six Sigma
- Technical Support
- Troubleshooting
- Incident Management
- Predictive Analytics
- Change Management
- Cross-functional Team Leadership
- Information Technology
- Leadership
- PMP
- Software Development Life Cycle (SDLC)
Mike Shapiro Summary
- Mike Shapiro, based in Carlsbad, CA, US, is currently a Chief Executive Officer at InfinityCTI. Mike Shapiro brings experience from previous roles at InfinityCTI, CompuCom and CSC. Mike Shapiro holds a 2011 - 2014 Master of Business Administration (MBA) in Business Administration, Management and Operations @ Colorado State University. With a robust skill set that includes Customer Service Management, CEO, Contact Center Management, Contact Center Operations, Business Process Improvement and more. Mike Shapiro has 2 emails and 2 mobile phone numbers on RocketReach.
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