Mike Shapiro Email & Phone Number
Chief Executive Officer @ InfinityCTI
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Mike Shapiro Location
- Carlsbad, CA, US
Mike Shapiro Work
- Chief Executive Officer @ (January 2024 - Present)
- Director of Client Success @ (May 2019 - January 2024)
- Solution Director @ (March 2018 - May 2019)
- Senior ITSM Consultant @ (April 2015 - March 2018)
- Senior Manager, Future State Information Incubator @ (February 2014 - November 2014)
- Senior Global Manager, Global Reporting @ Analytics, Metrics and Reporting Computer Sciences Corporation (January 2013 - February 2014)
- Senior Business Analyst @ Metrics and Reporting Computer Sciences Corporation (March 2001 - January 2013)
- Service Desk Analyst @ (December 1996 - March 2001)
- Program Support Specialist @ (June 1993 - December 1996)
- Financial Analyst and Cost Schedule Control @ McDonnell Douglas (Boeing) (January 1984 - June 1993)
Mike Shapiro Education
- Colorado State University
Master of Business Administration (MBA) (Business Administration, Management and Operations)
2011-2014 - University of Phoenix
Bachelor of Science (B.S.) (Business Management)
2009
Mike Shapiro Skills
- Customer Service Management
- CEO
- Contact Center Management
- Contact Center Operations
- Business Process Improvement
- Process Improvement
- Service Delivery
- Business Process
- IT Service Management
- Program Management
- IT Strategy
- CRM
- ITIL
- IT Outsourcing
- Business Analysis
- Project Management
- Management
- IT Operations
- Business Intelligence
- Vendor Management
- Integration
- SDLC
- IT Management
- Quality Assurance
- Outsourcing
- PMO
- Six Sigma
- Technical Support
- Troubleshooting
- Incident Management
- Predictive Analytics
- Change Management
- Cross-functional Team Leadership
- Information Technology
- Leadership
- PMP
- Software Development Life Cycle (SDLC)
Mike Shapiro Summary
- Mike Shapiro, based in Carlsbad, CA, US, is currently a Chief Executive Officer at InfinityCTI. Mike Shapiro brings experience from previous roles at InfinityCTI, CompuCom and CSC. Mike Shapiro holds a 2011 - 2014 Master of Business Administration (MBA) in Business Administration, Management and Operations @ Colorado State University. With a robust skill set that includes Customer Service Management, CEO, Contact Center Management, Contact Center Operations, Business Process Improvement and more. Mike Shapiro has 2 emails and 2 mobile phone numbers on RocketReach.
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