Mike Robinson Email & Phone Number
Deputy Director, Client Experience Delivery, Operations and Change, Programme Delivery, Transformation @ Business Banking Resolution Service
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Mike Robinson Location
- United Kingdom
Mike Robinson Work
- 2020 - now Deputy Director, Client Experience Delivery, Operations and Change, Programme Delivery, Transformation @
- 2012 - 2019 Head of Casework, Change Delivery @
- 1999 - 2012 Senior National Management Roles in UK Banking and Mortgage Lending @ Personal portfolio growth and operational excellence across multiple UK regions
Mike Robinson Education
- RMIT University
(Information Systems)
1993 - 1995
Mike Robinson Skills
- Management
- Coaching
- Financial Services
- Strategy
- Risk Management
- Performance Management
- Retail Banking
- Change Management
- Sales Management
- Mortgage Lending
- Recruiting
- Operations Management
- Business Process Improvement
- Process Improvement
- Insurance
- Pensions
- Project Delivery
- Mortgage
- Customer Experience
- Quality Assurance
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Leadership
- Stakeholder Management
- Team Management
- Team Leadership
- Executive Coaching
- Customer Service
- People Management
- Training
- Employee Engagement
- Mentoring
- Relationship Building
- Dispute Resolution
- Complaint Management
- Payment Protection Insurance
- CeFA
- CeMAP
- Relationship Management
- Governance
- Institute Of Leadership & Management
- Compliance
- Project Management
- Contact Centers
- Personal Coaching
- Microsoft Office
- Diversity & Inclusion
- Internal Communications
- Short-Term Lending
- Level 7
- Banking
- Sales
- Financial Risk
- Institute of Leadership and Management
- Data Center
- Business Transformation
- Integration
- Vendor Management
- Outsourcing
- IT Strategy
- Enterprise Software
- Business Analysis
- ITIL
- PRINCE2
- Project Planning
- Strategic Planning
- Program Management
- Infrastructure
- Business Strategy
- Project Portfolio Management
Mike Robinson Summary
- Mike Robinson, based in United Kingdom, is currently a Deputy Director, Client Experience Delivery, Operations and Change, Programme Delivery, Transformation at Business Banking Resolution Service. Mike Robinson brings experience from previous roles at Financial Ombudsman Service and Personal portfolio growth and operational excellence across multiple UK regions. Mike Robinson holds a 1993 - 1995 RMIT University. With a robust skill set that includes Management, Coaching, Financial Services, Strategy, Risk Management and more. Mike Robinson has 5 emails and 1 mobile phone numbers on RocketReach.
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