2012 -2014 Director, Customer Service EU Support Services @
2011 -2012 Head of Outsourcing and Partnerships, Skype Division @
2009 -2009 Senior Outsourcing Manager, Skype Global Customer Support @
2009 -2009 Director, Strategic Accounts @ Sykes
Mike O'Callaghan Skills
Outsourcing
Business Transformation
BPO
Contact Centers
Customer Experience
Call Center
Workforce Management
Offshoring
Service Delivery
CRM
Vendor Management
Team Management
Account Management
Change Management
Operations Management
Analytics
Business Process Improvement
Call Centers
Cross-functional Team Leadership
Customer Satisfaction
Direct Sales
E-commerce
Leadership
Managed Services
Management
Mobile Devices
Negotiation
Networking
New Business Development
P
Process Improvement
Program Management
Project Planning
Quality Assurance
Recruiting
Sales
Strategic Partnerships
Strategic Planning
Strategy
Telecommunications
Training
P&L Management
Executive Management
People Management
Customer Retention
SEO
Business Development
Customer Relationship Management (CRM)
Business Process Outsourcing (BPO)
Search Engine Optimization (SEO)
Project Management
Search Engine Optimization Seo
Cross Functional Team Leadership
Supply Operations
Microsoft Office
French
E Commerce
Customer Relationship Management Crm
Business Process Outsourcing Bpo
Customer Relationship Management
Business Process Outsourcing
Search Engine Optimization
Mike O'Callaghan Summary
Mike O'Callaghan, based in London, England, GB, is currently a Chief Operating Officer at CDP. Mike O'Callaghan brings experience from previous roles at Partnership Solutions International (Partsol), Mike O'Callaghan Consulting, Predusk Technology Private Limited and Private Sector. With a robust skill set that includes Outsourcing, Business Transformation, BPO, Contact Centers, Customer Experience and more. Mike O'Callaghan has 2 emails and 2 mobile phone numbers on RocketReach.
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