Mike Duggan's Location
Halifax, NS, CA
Mike Duggan's Work
- Senior Director , Workforce Management @ HGS - Hinduja Global Solutions
- Sr. Regional Workforce Manager @ HGS - Hinduja Global Solutions
- Regional Workforce Manager @ HGS - Hinduja Global Solutions
- OSC and OPS Manager @ TTEC
Mike Duggan's Education
- Saint Mary's University
BSc (Biology)
1987 - 1991
Mike Duggan's Skills
- Workforce Management
- Call Center
- BPO
- Avaya
- Customer Satisfaction
- Genesys
- Aspect WFM
- Call Centers
- Contact Centers
- Outsourcing
Mike Duggan's Summary
Mike Duggan, based in Halifax, NS, CA, is currently a Senior Director , Workforce Management at HGS Canada Inc., bringing experience from previous roles at HGS Canada Inc., OLS and TeleTech. Mike Duggan holds a 1987 - 1991 BSc in Biology @ Saint Mary's University. With a robust skill set that includes Workforce Management, Call Center, BPO, Avaya, Customer Satisfaction and more, Mike Duggan contributes valuable insights to the industry. Mike Duggan has 2 emails on RocketReach.
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