Mike Baum Email & Phone Number

Director Customer Experience Operations @ Alteryx

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Mike Baum Location

Denver, CO, US

Mike Baum Work

Board Member, AI and Analytics Operations @ (December 2025 - Present)
Director Customer Experience Operations @ (July 2025 - Present)
Sr. Manager Customer Experience Operations @ (March 2025 - July 2025)
Sr. Manager, Support Strategy and Innovation @ (January 2022 - March 2025)
Sr. Manager, Customer Support @ (January 2021 - February 2022)
Manager, Customer Support @ (August 2019 - January 2021)
Product Support Manager @ (June 2015 - August 2019)
Service Desk Engineer @ (February 2015 - June 2015)
Support Desk Engineer Tier 2, Project Leader @ nuvotera (July 2013 - February 2015)

Mike Baum Education

CSUSM College of Business
Bachelor of Science (BS) (Management Information Systems, General)
2007-2012

Mike Baum Skills

AI & Automation Strategy
AI Portfolio Governance
AI Portfolio Oversight (CX, Support, Services)
AI Value Realization
AI-Driven Service Economics
AI-Enabled Support Modernization
Agentic AI Development
Alteryx
Analytical Skills
Artificial Intelligence (AI)
Automation and AI Strategy
Business Transformation
CX Governance & Executive Decision Support
CX Operating Model Scaling
Capacity & Forecasting Strategy
Change Execution Across Global Operations
Cost-to-Serve Management
Cross-Functional Execution at Enterprise Scale
Cross-Functional Leadership
Customer Cost-to-Value Optimization
Customer Experience Metrics
Customer Experience Transformation
Customer Satisfaction
Customer Service
Customer Support
Data Analysis
Data Analytics
Digital Strategy
Digital Transformation
Disaster Recovery
Employee Training
Enterprise AI Strategy & Governance
Enterprise Customer Experience Operating Model
Enterprise Digital Transformation Strategy
Enterprise Resource & Capacity Strategy
Escalation & Risk Management
Generative AI
Global Support Operations Leadership
Google Workspace
Information Security
Interpersonal Skills
Management
Metrics-to-Outcomes Governance
Microsoft Excel
Operational Design and Optimization
Operational Process Optimization
Oral Communication
PowerPoint
Problem Solving
Process Improvement
Product Feedback Loop Design
Product Support
Product Training
Project Management
Prompt Engineering
Resource Management
Retention-Linked Support Strategy
SaaS Support Operating Models
Self-Service & Deflection Economics
Service Delivery Model Redesign
Service Performance Governance
Service Performance Management Systems
Social Media
Social Media Marketing
Social Networking
Software Documentation
Strategic Communications
Team Leadership
Teamwork
Technical Documentation
Time Management
Training
Transformational Leadership
Troubleshooting
Voice-of-Customer Intelligence Programs
Workforce Economics & Demand Modeling
Workforce Planning & Utilization
cross-functional collaboration
Restaurants
OS X
CSS
WordPress
Microsoft Office
Photoshop
Dreamweaver
Food & Beverage
HTML 5
SQL
ConnectWise
Aloha
Telecommunications
Visio
Email Archiving
Facebook
Event Planning
Sales
Microsoft Word
Security
Fixed
JavaScript
PHP
Navigation
Service Desk
Header
Corporate Communications
Java
Graphical Logo
HTML
Food and Beverage
Center
Warnings
Communications
Public Speaking
Ribbon

Mike Baum Summary

Mike Baum, based in Denver, CO, US, is currently a Director Customer Experience Operations at Alteryx. Mike Baum brings experience from previous roles at TSIA and Alteryx. Mike Baum holds a 2007 - 2012 Bachelor of Science (BS) in Management Information Systems, General @ CSUSM College of Business. With a robust skill set that includes AI & Automation Strategy, AI Portfolio Governance, AI Portfolio Oversight (CX, Support, Services), AI Value Realization, AI-Driven Service Economics and more. Mike Baum has 5 emails and 2 mobile phone numbers on RocketReach.