Michelle Smith Email & Phone Number
Director of Customer Care - Vice President @ First State Community Bank
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Michelle Smith Location
- St. Louis, MO, US
Michelle Smith Work
- Director of Customer Care - Vice President @ (April 2015 - Present)
- Provider Claims Center - Supervisor @ (December 2010 - April 2015)
- Operations Manager @ (July 2008 - December 2010)
- Manager of Customer Experience @ (January 2006 - July 2008)
- Assistant Program Manager @ (December 2005 - January 2006)
Michelle Smith Education
- Mineral Area College
Business Administration and Management (General)
1995-1997
Michelle Smith Skills
- Business Process Improvement
- Call Centers
- Client Relations
- Contact Center Operations
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Employee Engagement
- Full Life Cycle Recruiting
- Key Performance Indicators
- Leadership
- Process Improvement
- Quality Assurance
- Recruiting
- Succession Planning
- Team Building
- Training
- Vendor Management
- Call Center
- Performance Management
- CRM
- Coaching
- Customer Experience
- Employee Relations
- Human Resources
- Leadership Development
- Management
- Team Leadership
- Workforce Management
- Customer Service
- Customer Retention
- Operations Management
- Time Management
- Strategic Planning
- Outsourcing
- Sales
- Contact Centers
- PowerPoint
- Social Media
- Public Speaking
- Salesforce.com
- Online Marketing
- Insurance
- Account Management
- Data Entry
- Selling
- Event Planning
- Data Analysis
- Records Management
- Healthcare
- Sales Management
- Outlook
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Marketing
- Social Networking
- Social Media Marketing
- Email Marketing
- Budgets
- Project Management
- Public Relations
- Research
- Inventory Management
- Marketing Strategy
Michelle Smith Summary
- Michelle Smith, based in St. Louis, MO, US, is currently a Director of Customer Care - Vice President at First State Community Bank. Michelle Smith brings experience from previous roles at Centene Corporation and ACCENT Marketing. Michelle Smith holds a 1995 - 1997 Business Administration and Management in General @ Mineral Area College. With a robust skill set that includes Business Process Improvement, Call Centers, Client Relations, Contact Center Operations, Customer Experience Management and more. Michelle Smith has 1 emails and 2 mobile phone numbers on RocketReach.
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