Michelle Mullane Email
Business Analyst @ Minster WMS
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Michelle Mullane Location
- Edinburgh, GB
Michelle Mullane Work
- Business Analyst @ (July 2026 - Present)
- Head of Operations @ (January 2025 - Present)
- Business Analyst - Digital Transformation (Contract) @ (October 2025 - February 2026)
- Business Operations Manager @ (February 2023 - December 2024)
- Boardroom Apprentice @ (January 2023 - December 2023)
- Boardroom Apprentice @ (January 2023 - December 2023)
- Head of Operations (Interim) @ (November 2022 - February 2023)
- Head Of Operations @ (March 2022 - September 2022)
- Senior Customer Operations Manager @ (March 2021 - March 2022)
- International Operations Manager @ (February 2019 - January 2021)
- Customer Operations Manager @ (September 2017 - February 2019)
- Head of Officiating Volunteers @ Roller Derby World Cup (October 2016 - February 2018)
- Account Executive @ Switchplane Ltd (October 2016 - September 2017)
- Software Tester @ (May 2016 - October 2016)
- Office Management and Customer Service Roles @ various places (May 2015 - October 2016)
- Customer Service and Office Manager @ (April 2014 - April 2015)
- Qualifa – Team Leader in Charge of APAC Sales and Operations @ (June 2013 - March 2014)
- Customer Relations Manager and Marketplace Co-ordinator @ ModelZone (February 2012 - May 2013)
- Customer Relations Co-ordinator @ ModelZone (March 2010 - February 2012)
- Senior Complaint Handler and Business Improvement Champion @ (September 2007 - March 2010)
- Project Manager (Retail) for store closure @ Hardix Leather (January 2006 - August 2007)
- Naval Reserves Officer @ Oxford University Royal Naval Reserves (October 2003 - October 2004)
Michelle Mullane Education
- Quantic School of Business and Technology
EMBA
2020-2021 - University of Sussex
BSc (Computer Science with Management Studies)
2004-2008 - Oxford Brookes University
Certificate of Higher Education (Accounting and Finance)
2003-2004
Michelle Mullane Skills
- Account Management
- Analysis
- Budgets
- Business Analysis
- Business Development
- Business Planning
- Business Process Improvement
- Business Strategy
- Business Transformation
- CRM
- Call Center
- Change Management
- Coaching
- Complaint Management
- Consulting
- Continuous Improvement
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Service
- Data Analysis
- Financial Services
- Forecasting
- Human Resources (HR)
- Leadership
- Management
- Management Consulting
- Microsoft Excel
- Microsoft PowerPoint
- Negotiation
- Operations Management
- Outsourcing
- Performance Management
- Process Improvement
- Project Delivery
- Project Management
- Project Planning
- Risk Management
- Sales
- Sales Management
- Sales Process
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Telecommunications
- Time Management
Michelle Mullane Summary
- Michelle Mullane, based in Edinburgh, GB, is currently a Business Analyst at Minster WMS. Michelle Mullane brings experience from previous roles at Onion Operations, Age Scotland, The Artisanal Spirits Company and Boardroom Apprentice. Michelle Mullane holds a 2020 - 2021 EMBA @ Quantic School of Business and Technology. With a robust skill set that includes Account Management, Analysis, Budgets, Business Analysis, Business Development and more.
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