Michelle Lancaster Email & Phone Number
Business Lead- Customer Hub @ Severn Trent
5 free lookup(s). No credit card required.
If you need more lookups,
subscriptions start at $34 USD/month.
Michelle Lancaster Location
- Shareshill, GB
Michelle Lancaster Work
- Business Lead- Customer Hub @ (May 2025 - Present)
- Head Of Change-Customer Contact Centres @ (January 2022 - December 2024)
- Head Of Retail Excellence @ (May 2020 - January 2022)
- Head Of Site - Sainsbury's Argos Customer Contact Centre @ (June 2018 - May 2020)
- Operations Leader @ (October 2015 - June 2018)
- Senior Homebase Service Delivery Manager @ (January 2011 - September 2015)
- Customer Service Manager @ (February 2005 - January 2011)
- Customer Service Team Manager @ (September 2002 - February 2005)
Michelle Lancaster Education
- Federation for Industry Sector Skills and Standards (FISSS)
High National Diploma Level 5 (Business Management and Leadership)
2015-2017 - Work apprenticeship
NVQ level 4 Restaurant Supervision & Customer Service (Restaurant Supervision & Customer Service)
1999-2000 - Stafford college
GNVQ Travel and Tourism (Travel and tourism)
1997-1999
Michelle Lancaster Skills
- 3rd Party Relationships
- AI & Automation Implementation
- AI & Machine Learning in CX
- Automation & Process Optimisation
- Benefits Realisation
- Building Business Partnerships
- Business Intelligence (BI)
- Business Process Improvement
- Business Process Re-engineering
- Business Strategy Execution
- Business Transformation
- CRM & Contact Centre Platforms
- Change Initiatives
- Change Management
- Cloud Solutions & CcaaS Implementation
- Coaching
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Contact Centre Strategy
- Continuous Improvement
- Cross-functional Team Leadership
- Culture Change
- Customer Experience
- Customer Experience (CX) Strategy
- Customer Journey Mapping
- Customer Relations
- Customer Retention
- Customer Retention & Loyalty
- Customer Satisfaction
- Customer Satisfaction (CSAT/NPS/FCR)
- Customer Service
- Cybersecurity Awareness
- Data Analytics & Performance Metrics
- Digital Channel Adoption
- Digital Culture
- Digital Transformation
- Employee Engagement
- Employee Training
- Executive Communication
- Executive Leadership and Coaching
- Financial Management & Budgeting
- Governance, Risk Management, and Compliance (GRC)
- High- Performance Culture Development
- Human Resources (HR)
- Influence Others
- Leadership
- Leadership & Team Development
- Leadership Development
- Manage Complex Projects
- Management
- Multi-channel Retail
- Negotiating & Influencing
- New Business Development
- Omni-Channel Strategy
- Operational Excellence
- Operational Planning
- Operations Management
- Organisational Restructuring
- Outsourcing & Offshoring Strategy
- People Development
- Performance Management
- Process Improvement
- Procurement & Contract Negotiation
- Programme Delivery
- Project & Program Management
- Project Delivery
- Project Management Office (PMO)
- Project Planning
- Recruiting
- Relationship Management
- Retail
- Rewards Programs
- SLA & KPI Management
- Self Service & Chat Bot Implementation
- Service Delivery
- Service Design & Optimisation
- Service Improvement
- Service Transformation
- Service-Level Agreements (SLA)
- Stakeholder Engagement
- Stakeholder Management
- Strategic Planning
- Succession Planning
- Team Building & Talent Development
- Team Leadership
- Team Management
- Team Performance
- Third-Party Vendor Management
- Training
- Voice of the Customer
- Workforce Management
- Workforce Planning
- cost optimisation
- process improvment
- Communication
- Social Networking
- Call Centers
- Beverage
- Business Development
- Multi Channel Retail
- Microsoft Excel
- JavaScript
- Cross Functional Team Leadership
- SQL
Michelle Lancaster Summary
- Michelle Lancaster, based in Shareshill, GB, is currently a Business Lead- Customer Hub at Severn Trent. Michelle Lancaster brings experience from previous roles at Sainsbury's. Michelle Lancaster holds a 2015 - 2017 High National Diploma Level 5 in Business Management and Leadership @ Federation for Industry Sector Skills and Standards (FISSS). With a robust skill set that includes 3rd Party Relationships, AI & Automation Implementation , AI & Machine Learning in CX, Automation & Process Optimisation, Benefits Realisation and more. Michelle Lancaster has 1 mobile phone numbers on RocketReach.
Looking for a different Michelle Lancaster?
Find contact details for 700 million professionals.
Others Named Michelle Lancaster
Michelle Lancaster
Business Lead- Customer Hub
Shareshill, GB
Michelle Lancaster
Training Coordinator
Manchester, GB
Michelle Lancaster
Engineer II - QA Computer Systems Validation
California, United States
Michelle Lancaster
COO
California, United States
Top Severn Trent Employees
Rob Ryder
Head of Digital and Data Innovation
Milton Keynes, GB
Elizabeth Heath
Head of Social Impact and Social Value
Kenilworth, GB
Kelly Pullen
Head of Brand and Marketing
Wallingford, GB
G2 Crowd Trusted
300K+ Plugin Users
© 2026 RocketReach.co