Michelle Lancaster Email & Phone Number
Business Lead- Customer Hub @ Severn Trent
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Michelle Lancaster Location
- Shareshill, GB
Michelle Lancaster Work
- 2025 -now Business Lead- Customer Hub @
- 2022 -2024 Head Of Change-Customer Contact Centres @
- 2020 -2022 Head Of Retail Excellence @
- 2018 -2020 Head Of Site - Sainsbury's Argos Customer Contact Centre @
- 2015 -2018 Operations Leader @
- 2011 -2015 Senior Homebase Service Delivery Manager @
- 2005 -2011 Customer Service Manager @
- 2002 -2005 Customer Service Team Manager @
Michelle Lancaster Education
- Federation for Industry Sector Skills and Standards (FISSS) 2015-2017
- Work apprenticeship 1999-2000
- Stafford college 1997-1999
Michelle Lancaster Skills
- Customer Satisfaction
- Management
- Contact Center Operations
- Customer Service
- Team Management
- Service Improvement
- Retail
- Leadership Development
- Project Planning
- 3rd Party Relationships
- New Business Development
- Cross-functional Team Leadership
- Continuous Improvement
- Customer Experience
- Operational Excellence
- Business Process Improvement
- Operational Planning
- Performance Management
- Service Delivery
- Employee Training
- Stakeholder Management
- Change Management
- Coaching
- Strategic Planning
- Recruiting
- Communication
- Customer Relations
- Customer Retention
- Relationship Management
- Influence Others
- Rewards Programs
- Social Networking
- Team Leadership
- Leadership
- Training
- Operations Management
- Project Delivery
- Process Improvement
- People Development
- Call Centers
- Multi-channel Retail
- Beverage
- Business Development
- Multi Channel Retail
- Microsoft Excel
- JavaScript
- Cross Functional Team Leadership
- Contact Centers
- SQL
Michelle Lancaster Summary
- Michelle Lancaster, based in Shareshill, GB, is currently a Business Lead- Customer Hub at Severn Trent. Michelle Lancaster brings experience from previous roles at Sainsbury's. Michelle Lancaster holds a 2015 - 2017 Federation for Industry Sector Skills and Standards (FISSS). With a robust skill set that includes Customer Satisfaction, Management, Contact Center Operations, Customer Service, Team Management and more. Michelle Lancaster has 1 mobile phone numbers on RocketReach.
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