Michelle Grice Email
Senior Manager Global Tech Support @ Alvaria, Inc.
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Michelle Grice Location
- Manchester, GB
Michelle Grice Work
- Senior Manager Global Tech Support @ (September 2025 - Present)
- Manager Customer Care @ (May 2021 - September 2025)
- UK and EMEA Support Desk Manager @ (August 2019 - May 2021)
- Product Manager @ (May 2018 - June 2019)
- Voice Network Support Manager @ (February 2015 - April 2018)
- Telco operations manager @ (February 2012 - April 2018)
- Network Innovation Manager @ (April 2011 - March 2012)
- Product Manager @ Talk Talk Technology (February 2010 - April 2011)
- Product Manager @ CPW Networks (March 2004 - February 2010)
Michelle Grice Education
- Irlam High 1985-1989
Michelle Grice Skills
- Telecommunications
- Broadband
- Call Centers
- Change Management
- Customer Experience
- Management
- Project Delivery
- Team Management
- Stakeholder Management
- Product Management
- Service Delivery
- Networking
- Project Management
- Outsourcing
- VoIP
- Team Leadership
- Unified Communications
- IVR
- Interconnect
- Presentation Skills
- Capacity Planning
- End Of Life Care
- MPLS
- ITIL
- Customer Focused Service
- Technology Change Management
- IP
- Agile Methodologies
- Resource Management
- Scrum
- Agile Application Development
- Quality Assurance
- Strategic Planning
- Influencing
- TDM
- Managed Services
- Mobile Communications
- Time Management
- Capacity Management
- Technical Support
- Decision Making
- PRINCE2
- Conflict
- User Stories
- Session Initiation Protocol Sip
- Software Development Life Cycle Sdlc
- Mobile Technology
- Performance Management
- Session Initiation Protocol
- Software Development Life Cycle
Michelle Grice Summary
- Michelle Grice, based in Manchester, GB, is currently a Senior Manager Global Tech Support at Alvaria CX. Michelle Grice brings experience from previous roles at Alvaria, Inc., Noble Systems, Invosys and TalkTalk. Michelle Grice holds a 1985 - 1989 Irlam High. With a robust skill set that includes Telecommunications, Broadband, Call Centers, Change Management, Customer Experience and more. Michelle Grice has 1 emails on RocketReach.
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