Director, Customer Success @ (November 2021 - March 2023)
Global Account Director @ (March 2020 - November 2021)
Parternship Delivery Manager @ (August 2019 - February 2020)
Client Relationship Manager @ (November 2015 - June 2019)
Head of Customer Experience and General Manager @ (September 2014 - October 2015)
Account Manager @ (September 2011 - June 2014)
Customer Service Delivery Manager and Site Quality Manager @ Stream Global Services (January 2007 - June 2011)
Contact Centre Manager @ The Phone House (January 2007 - October 2008)
Customer Service and Sales Manager @ (September 2003 - December 2006)
Michele Sthel Education
Pontifícia Universidade Católica do Rio de Janeiro
Michele Sthel Skills
Business Strategy
Business Relationship Management
Customer Support
Software Industry
Business Process Improvement
Management
Call Centers
Customer Experience
Contact Centers
Call Center
Sales
Performance Management
Outsourcing
Service Delivery
Telecommunications
Start-ups
Change Management
BPO
Business Process
Account Management
Program Management
Team Leadership
Team Management
Customer Service
Training
Coaching
Negotiation
Teamwork
Planejamento
Strategic Planning
Quality Assurance
Start Ups
Michele Sthel Summary
Michele Sthel, based in Cape Town, WC, ZA, is currently a Director, Strategic Accounts at Guestlogix. Michele Sthel brings experience from previous roles at Guestlogix, Webhelp, Webhelp SA and Merchants. Michele Sthel holds a Pontifícia Universidade Católica do Rio de Janeiro. With a robust skill set that includes Business Strategy, Business Relationship Management, Customer Support, Software Industry, Business Process Improvement and more. Michele Sthel has 2 emails and 1 mobile phone numbers on RocketReach.
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