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Michael Wolf Location
Charlotte, NC, US
Michael Wolf Work
CTO Operations Field Services Manager @ (January 2018 - Present)
VP - Service Deployment - Network Operations @ (September 2016 - December 2017)
IT Service Delivery Analyst @ (June 2015 - September 2016)
VP - Senior Service Delivery Manager @ (January 2009 - September 2014)
Customer Care IS Production Support Manager @ (January 2004 - December 2008)
Senior Technical Specialist - Regional Systems Manager @ (January 2000 - December 2003)
Card Collections Site Systems Administrator @ (November 1997 - November 1999)
Site Systems Administrator @ (January 1993 - October 1997)
Petty Officer Third Class - SAR - Aviation Administation @ (September 1986 - August 1991)
Michael Wolf Education
Full Sail University
Specialized Associate of Science Degree (Recording Arts Technology)
1991-1992
Michael Wolf Skills
Business Analysis
Business Operations
Call Centers
Change Management
Contact Centers
Credit Cards
Customer Experience
Due Diligence
Field Service Engineering
Field Technicians
IT Leadership
IT Operations
IT Service Management
ITIL
Incident and Change Management
Information Technology
Infrastructure
Integration
Leadership
Leading Change (BPI/SLI)
Management
NICE
Predictive Dialers
SDLC
SLA’s
Scorecards / Performance Management
Service Delivery
Service Delivery / ITIL
Service Delivery Management
Software Development Life Cycle (SDLC)
Strategic-Alliance / Partner Management
Technical Due Diligence
Time Management
Vendor Management
Vendor Relationship Management
Leading Change Bpi/Sli
Slas
Partner Management
Strategic Alliance
Scorecards
Software Development Life Cycle Sdlc
Performance Management
Asset Based Lending
Business Development
Mergers and Acquisitions
Commercial Lending
Loans
Finance
Private Equity
Executive Management
Financial Modeling
Leveraged Finance
Retail Banking
Turn Around Management
Venture Capital
Valuation
Risk Management
Restructuring
Retail
Factoring
Creative Financing
Mergers
Refinance
Secured Financing
Risk Financing
Retail Finance
Retail Industry
Manufacturing Finance
Corporate Lending
Secured Lending
Turnaround Situations
Company Acquisitions
Refinance Transactions
Software Development Life Cycle
Leading Change
Michael Wolf Summary
Michael Wolf, based in Charlotte, NC, US, is currently a CTO Operations Field Services Manager at Bank of America. Michael Wolf brings experience from previous roles at Bank of America and Chase. Michael Wolf holds a 1991 - 1992 Specialized Associate of Science Degree in Recording Arts Technology @ Full Sail University. With a robust skill set that includes Business Analysis, Business Operations, Call Centers, Change Management, Contact Centers and more. Michael Wolf has 1 emails and 3 mobile phone numbers on RocketReach.
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