2015 -2017 Director of Contact Center Operations @
2006 -2015 Director of Call Center Operations @
Michael Tudor Education
University of Oklahoma 2010-2012
University of Redlands
Michael Tudor Skills
Team Building
Leadership
Call Centers
Customer Satisfaction
Customer Engagement
Customer Experience
Operations Management
Performance Management
Strategic Planning
Account Management
Strategy
Call Center
Sales Management
Project Management
CRM
Outsourcing
Budgets
Vendor Management
Change Management
Customer Retention
Alarm Systems
Onboarding
Workforce Planning
Recruiting
Human Resources
Microsoft Excel
Leadership Development
Coaching
Management
Team Leadership
Customer Service
Public Speaking
Negotiation
Organizational Development
Employee Relations
Employee Training
Employee Engagement
Executive Management
Performance Improvement
Interviews
Time Management
Training & Development
Training Delivery
Process Improvement
Servant Leadership
Organizational Culture
Call Center Development
Generational Differences
Multi-generational Planning
People Management
Training
Sales
Job Coaching
Central Station Monitoring
Training and Development
User Experience
Healthcare
Microsoft Word
Marketing
Arrow
Help Desk Support
Oklahoma
Units
Net
Cost
Analog
Minded
Customer Service Training
Honor
CX
Business Administration
Dec Alpha
Savings
Contact Centers
Cross Functional Team Leadership
Broken
Customer Focused
Organizational Structure
Voice of the Customer
Pain Management
Revenue
Science
Security
Cellular Communications
Key Performance Indicators
First Call
Engaging
Integration
Occupancy
SharePoint
Sunset
Business Services
Loyalty Programs
Budget Management
Scheduling
Incident
Championing Change
Cost Reduction
Analysis
Promoting
Tactics
Gamma
FCC
Customer Interaction
Communication
Schedules
Incentives
Cingular
Cost Savings
Product Delivery
Operations
Forward Thinking
Interactive Advertising
Organizational Dynamics
Peer Reviews
Critical Thinking
Social Influence
Lifetime
Silos
Project
Engagement
Service Levels
Emergency Services
Responsibility
Brand Loyalty
Six Sigma
Policies and Procedures
Labor Issues
Conflicts
Art
Change Champion
Seamless
Sabre
Organizational Behavior
Separation
Agents
Libraries
Strategic Design
Wireless
Meetings
Calibration
Delivery
Mergers and Acquisitions
Coordinated
Michael Tudor Summary
Michael Tudor, based in Marietta, GA, US, is currently a Director Access Operations at Children's Healthcare of Atlanta. Michael Tudor brings experience from previous roles at Liveops, Inc., Banner Health, Express Scripts and Central Security Group-Nationwide, Inc.. Michael Tudor holds a 2010 - 2012 University of Oklahoma. With a robust skill set that includes Team Building, Leadership, Call Centers, Customer Satisfaction, Customer Engagement and more. Michael Tudor has 4 emails and 2 mobile phone numbers on RocketReach.
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