Michael Tremblay Email & Phone Number
Director, Strategy and Business Planning - Customer Service Delivery @ Metrolinx
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Michael Tremblay Location
- Toronto, ON, CA
Michael Tremblay Work
- Director, Strategy and Business Planning - Customer Service Delivery @ (April 2021 - Present)
- Director, Employee and Labour Relations @ (April 2019 - March 2021)
- Director, Contact Centres and Customer Relations @ (February 2007 - March 2019)
- Director, Strategy Development and PMO (Six Sigma Master Black Belt) - Customer Service @ (February 2003 - January 2007)
- Regional Sales Manager - Corporate Sales @ (August 1999 - January 2003)
- General Manager, Airport Operations and Customer Service @ (April 1996 - July 1999)
Michael Tremblay Education
- Queen's University
Master of Business Administration - MBA
- Dalhousie University
Bachelor of Engineering - BE
Michael Tremblay Skills
- Airline Management
- Airport Management
- Aviation
- Business Planning & Performance
- Call Centers
- Change Management
- Commercial Aviation
- Communication
- Continuous Improvement (LEAN & Six Sigma)
- Contract Negotiation
- Customer Experience
- Customer Experience (CSAT)
- Customer Satisfaction
- Customer Service
- Data Analysis & Actionable Insights
- Emotional Intelligence
- Employee & Labour Relations
- Employee Experience
- Labour & Employee Relations
- Leadership
- Negotiation
- Operational Excellence
- Operations Management
- Presentation Skills
- Problem Solving & Conflict Resolution
- Project Management
- Risk Management
- Sales
- Social Media
- Strategy
- Team Building
- Team Leadership
- Technology Management
- Training
- Transportation
- Workforce Management
Michael Tremblay Summary
- Michael Tremblay, based in Toronto, ON, CA, is currently a Director, Strategy and Business Planning - Customer Service Delivery at Metrolinx. Michael Tremblay brings experience from previous roles at Air Canada Rouge and Air Canada. Michael Tremblay holds a Master of Business Administration - MBA @ Queen's University. With a robust skill set that includes Airline Management, Airport Management, Aviation, Business Planning & Performance, Call Centers and more. Michael Tremblay has 1 emails and 3 mobile phone numbers on RocketReach.
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