Michael Thomas Email & Phone Number
Principal Customer Success Account Manager @ Microsoft
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Michael Thomas Location
- Renton, Washington, United States
Michael Thomas Work
- 2021 - now Principal Customer Success Account Manager @
- 2020 - 2021 Senior Customer Success Account Manager @
- 2017 - 2020 Senior Service Delivery Manager @
- 2014 - 2020 Technical Account Manager @
- 2013 - 2014 Zurich - Service Delivery Manager Switzerland @
- 2012 - 2013 Global Zurich Incident and Major Incident Management Lead and EMEA Incident Capability Lead @
- 2011 - 2012 Zurich EMEA Incident and Major Incident Management Lead @
- 2008 - 2011 Major Incident Manager @
Michael Thomas Education
- Bellevue College
Bachelor of Science (Computer Science)
2018 - 2021 - Year Up 2014 - 2015
- University of Washington 2010 - 2012
Michael Thomas Skills
- ITIL v3 Foundations Certified
- ITIL V3 Intermediate: Service Offerings and Agreements
- ITIL V3 Intermediate: Operational Support & Analysis
- ITIL
- Incident Management
- Service Delivery
- IT Service Management
- IT Operations
- Problem Management
- Service Management
- Service Desk
- Sla
- BMC Remedy
- Data Center
- IT Outsourcing
- Major Incident Management
- PMO
- Service Delivery Management
- Service Improvement
- IT Strategy
- IT Management
- Coaching
- People Management
- Leadership
- Active Listening
- Personal Development
- Communication
- Constructive Feedback
- Leadership Development
- Project Management
- Program Management
- Influence Others
- Mentoring
- Team Management
- Outsourcing
- Career Management
- Team Leadership
- Generative AI
- Computer Ethics
- Artificial Intelligence (AI)
- Operational Support and Analysis
- Itil V3 Intermediate
- Public Speaking
- Time Efficient
- Troubleshooting
- Service Offerings and Agreements
- HTML
- Microsoft Office
- Java
- Microsoft Excel
- Time Management
- JavaScript
- Customer Service
- CSS
- Teamwork
- C#
Michael Thomas Summary
- Michael Thomas, based in Renton, Washington, United States, is currently a Principal Customer Success Account Manager at Microsoft. Michael Thomas brings experience from previous roles at Microsoft and CSC. Michael Thomas holds a 2018 - 2021 Bachelor of Science in Computer Science @ Bellevue College. With a robust skill set that includes ITIL v3 Foundations Certified, ITIL V3 Intermediate: Service Offerings and Agreements, ITIL V3 Intermediate: Operational Support & Analysis, ITIL, Incident Management and more. Michael Thomas has 2 emails on RocketReach.
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