Michael Taylor Email & Phone Number
Chief Customer Officer @ ShadowDragon
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Michael Taylor Location
- Atlanta, GA, US
Michael Taylor Work
- 2024 -now Chief Customer Officer @
- 2024 -now Strategic Advisor @
- 2022 -2024 Senior Vice President Operations @
- 2021 -2022 Chief Customer Officer @
- 2017 -2020 SVP, Global Operations @
- 2015 -2017 Vice President - NA Operations @
- 2011 -2015 Senior Director, Customer Success and Support @
- 2010 -2011 Senior Director, Customer Operations @
- 2008 -2010 Director, Shared Services and Fulfillment @
- 2008 -2008 Senior Manager @
- 2006 -2008 Lead Online Product Marketing Manager @
- 2004 -2006 Manager, Customer Product and Process @
- 2004 -2004 Implementation Lead: Philippines @
- 2003 -2004 Manager, Solutions Development Lab @
- 2001 -2003 Quality Manager and Trainer @
- 2000 -2001 Customer Service Specialist @
Michael Taylor Education
- Emory University - Goizueta Business School 2011-2013
- The Wharton School 2010-2010
- Bucknell University 1995-2000
Michael Taylor Skills
- World Class
- Strategic Planning
- Self Help
- Renewal
- Voice of the Customer
- Change Management
- Training
- Ecom
- Customer Experience
- Nicaragua
- Europe
- Technical Support
- Project Leadership
- Design
- Matching
- 50m
- Scalability
- Music
- Net
- Human Capital
- CX
- Savings
- Gamma
- Sales Management
- Sold
- Solution Development
- Delivery
- Product Development
- Sales Process
- Reporting
- New Business Development
- Strategy
- Workflow
- Networking
- Testing
- Software Lifecycle
- Evolve
- Rules
- B2b
- Customer Self Service
- PMP
- Pools
- Research
- Product Management
- Customer Retention
- Incentives
- Team Leadership
- Customer Service
- Escalation
- Vendor Management
- Execution
- Electrical Engineering
- Data Transformation
- Operations Management
- Hosting
- Financial Transactions
- Customer Support
- Quality Assurance
- High Potential
- Microsoft Office
- Consulting
- Leadership
- Branding
- Sourcing
- Post Sales
- Governance
- Account Management
- Balanced Scorecard
- Business Intelligence
- Marketing
- IC
- Driving
- Mergers and Acquisitions
- Margin Improvement
- Integration
- Analysis
- Security
- Partnerships
- Philippines
- Music History
- Fortune 500
- Internet Recruiting
- Agile Methodologies
- Online Marketing
- GAP
- Broadband
- Salesforce.com
- Portals
- Data Conversion
- Problem Solving
- Key Performance Indicators
- Solution
- South America
- Cold Calling
- Analytics
- Operations
- APAC
- Software as a Service Saas
- Csat
- Program Management
- Recruiting
- Outsourcing
- Customer Interaction
- Asia
- CRM
- Order Fulfillment
- CareerBuilder
- Advertising
- Sales
- Net Promoter Score
- Agents
- Budgets
- Marketing Strategy
- Customer Insight
- Defect
- E Commerce
- Customer Success
- Connectivity
- Revenue
- Accountability
- Yahoo
- Offshore
- Project Portfolio Management
- DSL
- Business Services
- Lead Generation
- Business Development
- Enterprise Software
- Roadmap
- Telecommunications
- Project Management
- North America
- Watson
- Management
- Fortune
- Testing Process
- Project
- Six Sigma
- Process Improvement
- Atlanta
- Contact Centers
- Strategic Partnerships
- Microsoft Excel
- BPO
- Consumer
- Online Advertising
- Start Ups
- Cost
- Selling
- Reports
- C
- Esupport
- Corporate Communications
- Profiles
- Software
- Multi Level
- Maintenance and Repair
- Market
- At&t
- Onshore
- Webmail
- Contractual Agreements
- Empowerment
- 10x
- Offshore Project Management
- Automation
- Message Oriented Middleware
- Inception
- Customer Relationship Management Crm
- Interest Rates
- SaaS
- Data Mapping
- Customer Relationship Management
- Software as a Service
Michael Taylor Summary
- Michael Taylor, based in Atlanta, GA, US, is currently a Chief Customer Officer at ShadowDragon. Michael Taylor brings experience from previous roles at PromptOwl, Nitel and ClickDimensions. Michael Taylor holds a 2011 - 2013 Emory University - Goizueta Business School. With a robust skill set that includes World Class, Strategic Planning, Self Help, Renewal, Voice of the Customer and more. Michael Taylor has 2 emails and 2 mobile phone numbers on RocketReach.
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