Michael Taylor Email & Phone Number

Chief Customer Officer @ ShadowDragon

View Michael's Email & Phone Number

5 free lookup(s). No credit card required.

If you need more lookups, subscriptions start at $34 USD/month.

Michael Taylor Location

Atlanta, GA, US

Michael Taylor Work

Chief Customer Officer @ (September 2024 - Present)
Strategic Advisor @ (April 2024 - Present)
Senior Vice President Operations @ (November 2022 - March 2024)
Chief Customer Officer @ (January 2021 - August 2022)
SVP, Global Operations @ (November 2017 - December 2020)
Vice President - NA Operations @ (December 2015 - November 2017)
Senior Director, Customer Success and Support @ (September 2011 - November 2015)
Senior Director, Customer Operations @ (December 2010 - September 2011)
Director, Shared Services and Fulfillment @ (December 2008 - December 2010)
Senior Manager @ (May 2008 - December 2008)
Lead Online Product Marketing Manager @ (September 2006 - April 2008)
Manager, Customer Product and Process @ (December 2004 - September 2006)
Implementation Lead: Philippines @ (May 2004 - November 2004)
Manager, Solutions Development Lab @ (August 2003 - April 2004)
Quality Manager and Trainer @ (September 2001 - August 2003)
Customer Service Specialist @ (December 2000 - September 2001)

Michael Taylor Education

Emory University - Goizueta Business School
Master of Business Administration (MBA)
2011-2013
The Wharton School
High potential leaders program
2010-2010
Bucknell University
BMusic (Music History)
1995-2000

Michael Taylor Skills

World Class
Strategic Planning
Self Help
Renewal
Voice of the Customer
Change Management
LinkedIn
Training
Ecom
Customer Experience
Nicaragua
Europe
Technical Support
Project Leadership
Design
Matching
50m
Scalability
Music
Net
Human Capital
CX
Savings
Gamma
Sales Management
Sold
Solution Development
Delivery
Product Development
Sales Process
Reporting
New Business Development
Strategy
Workflow
Networking
Testing
Software Lifecycle
Evolve
Rules
B2b
Customer Self Service
PMP
Pools
Research
Product Management
Customer Retention
Incentives
Team Leadership
Customer Service
Escalation
Vendor Management
Execution
Electrical Engineering
Data Transformation
Operations Management
Hosting
Financial Transactions
Customer Support
Quality Assurance
High Potential
Microsoft Office
Consulting
Leadership
Branding
Sourcing
Post Sales
Governance
Account Management
Balanced Scorecard
Business Intelligence
Marketing
IC
Driving
Mergers and Acquisitions
Margin Improvement
Integration
Analysis
Security
Partnerships
Philippines
Music History
Fortune 500
Internet Recruiting
Agile Methodologies
Online Marketing
GAP
Broadband
Salesforce.com
Portals
Data Conversion
Problem Solving
Key Performance Indicators
Solution
South America
Cold Calling
Analytics
Operations
APAC
Software as a Service Saas
Csat
Program Management
Recruiting
Outsourcing
Customer Interaction
Asia
CRM
Order Fulfillment
CareerBuilder
Advertising
Sales
Net Promoter Score
Agents
Budgets
Marketing Strategy
Customer Insight
Defect
E Commerce
Customer Success
Connectivity
Revenue
Accountability
Yahoo
Offshore
Project Portfolio Management
DSL
Business Services
Lead Generation
Business Development
Enterprise Software
Roadmap
Telecommunications
Project Management
North America
Watson
Management
Fortune
Testing Process
Project
Six Sigma
Process Improvement
Atlanta
Contact Centers
Strategic Partnerships
Microsoft Excel
BPO
Consumer
Online Advertising
Start Ups
Cost
Selling
Reports
C
Esupport
Corporate Communications
Profiles
Software
Multi Level
Maintenance and Repair
Market
At&t
Onshore
Webmail
Contractual Agreements
Empowerment
10x
Offshore Project Management
Automation
Message Oriented Middleware
Inception
Customer Relationship Management Crm
Interest Rates
SaaS
Data Mapping
Customer Relationship Management
Software as a Service

Michael Taylor Summary

Michael Taylor, based in Atlanta, GA, US, is currently a Chief Customer Officer at ShadowDragon. Michael Taylor brings experience from previous roles at PromptOwl, Nitel and ClickDimensions. Michael Taylor holds a 2011 - 2013 Master of Business Administration (MBA) @ Emory University - Goizueta Business School. With a robust skill set that includes World Class, Strategic Planning, Self Help, Renewal, Voice of the Customer and more. Michael Taylor has 2 emails and 2 mobile phone numbers on RocketReach.