Michael Taylor Email & Phone Number

Chief Customer Officer @ ShadowDragon

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Michael Taylor Location

Atlanta, GA, US

Michael Taylor Work

Chief Customer Officer @ (September 2024 - Present)
Strategic Advisor @ (April 2024 - Present)
Senior Vice President Operations @ (November 2022 - March 2024)
Chief Customer Officer @ (January 2021 - August 2022)
SVP, Global Operations @ (November 2017 - December 2020)
Vice President - NA Operations @ (December 2015 - November 2017)
Senior Director, Customer Success and Support @ (September 2011 - November 2015)
Senior Director, Customer Operations @ (December 2010 - September 2011)
Director, Shared Services and Fulfillment @ (December 2008 - December 2010)
Senior Manager @ (May 2008 - December 2008)
Lead Online Product Marketing Manager @ (September 2006 - April 2008)
Manager, Customer Product and Process @ (December 2004 - September 2006)
Implementation Lead: Philippines @ (May 2004 - November 2004)
Manager, Solutions Development Lab @ (August 2003 - April 2004)
Quality Manager and Trainer @ (September 2001 - August 2003)
Customer Service Specialist @ (December 2000 - September 2001)

Michael Taylor Education

Emory University - Goizueta Business School
Master of Business Administration (MBA)
2011-2013
The Wharton School
High potential leaders program
2010-2010
Bucknell University
BMusic (Music History)
1995-2000

Michael Taylor Skills

Account Management
Agile Methodologies
Analysis
Analytical Skills
Analytics
B2B
BPO
Balanced Scorecard
Business Development
Business Intelligence
CRM
Change Management
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
E-commerce
Enterprise Software
Integration
Internet Recruiting
Lead Generation
Leadership
Management
Networking
New Business Development
Offshore Project Management
Online Advertising
Online Marketing
Operations Management
Outsourcing
PMP
Problem Solving
Process Improvement
Product Management
Program Management
Project Management
Project Portfolio Management
Quality Assurance
Recruiting
SaaS
Sales Management
Sales Process
Salesforce.com
Security
Software as a Service (SaaS)
Start-ups
Strategic Partnerships
Strategy
Team Leadership
Telecommunications
Training
Vendor Management
World Class
Strategic Planning
Self Help
Renewal
Voice of the Customer
LinkedIn
Ecom
Nicaragua
Europe
Technical Support
Project Leadership
Design
Matching
50m
Scalability
Music
Net
Human Capital
CX
Savings
Gamma
Sold
Solution Development
Delivery
Product Development
Reporting
Workflow
Testing
Software Lifecycle
Evolve
Rules
Customer Self Service
Pools
Research
Incentives
Customer Service
Escalation
Execution
Electrical Engineering
Data Transformation
Hosting
Financial Transactions
Customer Support
High Potential
Microsoft Office
Consulting
Branding
Sourcing
Post Sales
Governance
Marketing
IC
Driving
Mergers and Acquisitions
Margin Improvement
Partnerships
Philippines
Music History
Fortune 500
GAP
Broadband
Portals
Data Conversion
Key Performance Indicators
Solution
South America
Cold Calling
Operations
APAC
Software as a Service Saas
Csat
Customer Interaction
Asia
Order Fulfillment
CareerBuilder
Advertising
Sales
Net Promoter Score
Agents
Budgets
Marketing Strategy
Customer Insight
Defect
E Commerce
Customer Success
Connectivity
Revenue
Accountability
Yahoo
Offshore
DSL
Business Services
Roadmap
North America
Watson
Fortune
Testing Process
Project
Six Sigma
Atlanta
Contact Centers
Microsoft Excel
Consumer
Start Ups
Cost
Selling
Reports
C
Esupport
Corporate Communications
Profiles
Software
Multi Level
Maintenance and Repair
Market
At&t
Onshore
Webmail
Contractual Agreements
Empowerment
10x
Automation
Message Oriented Middleware
Inception
Customer Relationship Management Crm
Interest Rates
Data Mapping
Customer Relationship Management
Software as a Service

Michael Taylor Summary

Michael Taylor, based in Atlanta, GA, US, is currently a Chief Customer Officer at ShadowDragon. Michael Taylor brings experience from previous roles at PromptOwl, Nitel and ClickDimensions. Michael Taylor holds a 2011 - 2013 Master of Business Administration (MBA) @ Emory University - Goizueta Business School. With a robust skill set that includes Account Management, Agile Methodologies, Analysis, Analytical Skills, Analytics and more. Michael Taylor has 2 emails and 2 mobile phone numbers on RocketReach.