Michael Sherlock Email
Practice Director @ Sabio
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Michael Sherlock Location
- Edinburgh, GB
Michael Sherlock Work
- Practice Director @ (January 2026 - Present)
- Head of Service Operations @ (January 2024 - January 2026)
- Managed Services Operations Manager (Group) @ (April 2021 - January 2024)
- Support Operations Manager @ (October 2016 - June 2021)
- Technical Services Delivery Manager @ (May 2015 - October 2016)
- Convergence Support Team Leader @ (June 2011 - April 2015)
- Technical Specialist (Convergence) @ (May 2005 - May 2011)
- Senior Technical Analyst (Voice) @ (July 1999 - May 2005)
Michael Sherlock Education
- University of Glasgow
Bachelor of Science (B.Sc.) (Computer Science)
1994-1999
Michael Sherlock Skills
- ACD
- AES
- Avaya Communication Manager
- Avaya Products
- Avaya Technologies
- CTI
- Call Center
- Call Centers
- Call Logging
- Change Management
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Data Center
- Director level
- IP
- IT Operations
- IT Service Management
- ITIL
- ITIL Process Implementation
- IVR
- Incident Management
- Managed Services
- Management
- Outsourcing
- Practice Management
- Practice Operations
- Problem Management
- SIP
- SLA
- Service Delivery
- Service Design
- Service Operation
- Service-Level Agreements (SLA)
- Team Leadership
- Team Management
- Telecommunications
- Telephony
- Unified Communications
- Vendor Management
- VoIP
- Voice over IP (VoIP)
- Avaya
- Contact Centers
- Modular Messaging
- Voice
- Troubleshooting
- Customer Relationship Management Crm
- Surveyor
- Voice Over Ip Voip
- Social Media
- Service Level Agreements Sla
- Voice Over
- Cross Functional Team Leadership
- Strategic Planning
- Microsoft Office
- Voice Over Ip
- Service Level Agreements
- Customer Relationship Management
Michael Sherlock Summary
- Michael Sherlock, based in Edinburgh, GB, is currently a Practice Director at Sabio. Michael Sherlock brings experience from previous roles at Sabio. Michael Sherlock holds a 1994 - 1999 Bachelor of Science (B.Sc.) in Computer Science @ University of Glasgow. With a robust skill set that includes ACD, AES, Avaya Communication Manager, Avaya Products, Avaya Technologies and more. Michael Sherlock has 1 emails on RocketReach.
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