Michael Sherlock Email
Head of Service Operations @ Sabio
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Michael Sherlock Location
- Edinburgh, GB
Michael Sherlock Work
- Head of Service Operations @ (January 2024 - Present)
- Managed Services Operations Manager (Group) @ (April 2021 - January 2024)
- Support Operations Manager @ (October 2016 - June 2021)
- Technical Services Delivery Manager @ (May 2015 - October 2016)
- Convergence Support Team Leader @ (June 2011 - April 2015)
- Technical Specialist (Convergence) @ (May 2005 - May 2011)
- Senior Technical Analyst (Voice) @ (July 1999 - May 2005)
Michael Sherlock Education
- The University of Glasgow
Bachelor of Science (B.Sc.) (Computer Science)
1994-1999
Michael Sherlock Skills
- Avaya
- Contact Centers
- Telephony
- IVR
- VoIP
- Modular Messaging
- AES
- Telecommunications
- Call Center
- Unified Communications
- SIP
- Call Logging
- ACD
- Avaya Communication Manager
- Avaya Technologies
- CTI
- Call Centers
- Voice
- Managed Services
- Data Center
- IP
- Service Delivery
- Management
- Outsourcing
- SLA
- ITIL
- Troubleshooting
- Customer Relationship Management Crm
- Surveyor
- Voice Over Ip Voip
- Team Leadership
- Customer Experience
- Team Management
- Service Design
- Social Media
- Incident Management
- Problem Management
- Service Level Agreements Sla
- Voice Over
- Avaya Products
- Cross Functional Team Leadership
- Change Management
- Strategic Planning
- IT Service Management
- IT Operations
- Microsoft Office
- ITIL Process Implementation
- Vendor Management
- Voice Over Ip
- Service Level Agreements
- Customer Relationship Management
Michael Sherlock Summary
- Michael Sherlock, based in Edinburgh, GB, is currently a Head of Service Operations at Sabio. Michael Sherlock brings experience from previous roles at Sabio. Michael Sherlock holds a 1994 - 1999 Bachelor of Science (B.Sc.) in Computer Science @ The University of Glasgow. With a robust skill set that includes Avaya, Contact Centers, Telephony, IVR, VoIP and more. Michael Sherlock has 1 emails on RocketReach.
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