Michael Salsky Email & Phone Number
CX Strategy Manager @ ahm Health Insurance
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Michael Salsky Location
- Melbourne, VIC, AU
Michael Salsky Work
- CX Strategy Manager @ (March 2024 - Present)
- CX and Voice of Customer Program Lead @ Spirit Technology Solutions (February 2022 - November 2023)
- Head of Customer Experience Transformation @ Spirit Technology Solutions (June 2018 - February 2022)
- Business Process Improvement Lead @ Spirit Technology Solutions (July 2016 - June 2018)
- Digital Transformation Lead @ Spirit Technology Solutions (July 2014 - July 2016)
- Business Process Integration Lead – Operations @ Spirit Technology Solutions (April 2012 - July 2014)
- Co-founder | Operations Manager | Billing Systems Architecture @ (January 2006 - April 2012)
- Co-founder | Engineering and Operations Manager @ Qtec Systems (January 2003 - January 2008)
Michael Salsky Education
- University of Melbourne
Bachelor (BMUS)
- Swinburne University of Technology
Post-Graduate Diploma in Information Technology (Internet Software Development)
- Chisholm Institute
Diploma of Business (Accounting)
Michael Salsky Skills
- Analytical Skills
- Business Analytics
- Business Growth Strategies
- Business Intelligence (BI)
- Business Process Analysis
- Business Process Design
- Business Process Improvement
- Business Process Integration
- Business Process Outsourcing (BPO)
- Business Strategy
- Business Transformation
- CX ROI
- CX Strategy
- CX Transformation
- Call center start-up
- Change Management
- Contact Center Management
- Contact Center Operations
- Continuous Improvement
- Cross-functional Initiatives
- Cross-functional Team Leadership
- Customer Centric Thinking
- Customer Experience
- Customer Experience Transformation
- Customer Insights
- Customer Journey Mapping
- Customer Obsession
- Customer Relationship Management (CRM)
- Customer Satisfaction (CSAT)
- Customer Service Management
- Customer Value Proposition
- Cybersecurity
- Data Analysis
- Data Analytics
- Data Visualization
- Digital Strategy
- E-Commerce
- Employee Training
- Generating customer insights
- Growth Strategies
- Hosted Phone Systems
- IT Project & Program Management
- IT Service Delivery
- IT Service Management
- Large Scale Change Management
- Leadership
- Lean Processes
- Lean Six Sigma
- Managed Detection and Response (MDR)
- Managed Services
- NPS
- Net Promoter Score
- Operational Excellence
- Operations Management
- Process Migration
- Product Development
- Project Management
- SQL
- Service Improvement
- Software Development
- Start-ups
- Strategic Thinking
- Team Leadership
- Technology Integration
- Telecommunications Billing
- Teleconferencing
- Vendor Management
- Voice of Customer
- Voice of the Customer
- Web Applications
- Software Design
- Software Engineering
- Billing Systems
- Engineering Management
- Software Project Management
- Product Marketing
- Training Delivery
- Mobile Devices
- Telecommunications
- VoIP
- Cloud Computing
- Product Management
- Lead Generation
- Analytics
- Strategy
- Entrepreneurship
- Business Development
- Solution Selling
- Team Management
- Pre-sales
- Management
- New Business Development
- Start Ups
- Pre Sales
Michael Salsky Summary
- Michael Salsky, based in Melbourne, VIC, AU, is currently a CX Strategy Manager at ahm Health Insurance. Michael Salsky brings experience from previous roles at Spirit Technology Solutions. Michael Salsky holds a Bachelor in BMUS @ University of Melbourne. With a robust skill set that includes Analytical Skills, Business Analytics, Business Growth Strategies, Business Intelligence (BI), Business Process Analysis and more. Michael Salsky has 3 emails and 2 mobile phone numbers on RocketReach.
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