Jess Slade Email
Head of Customer and Contact Centre @ ahm Health Insurance
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Jess Slade Location
- Melbourne, VIC, AU
Jess Slade Work
- Head of Customer and Contact Centre @ (November 2025 - Present)
- Squad Lead - Member Experience @ (February 2025 - November 2025)
- Principal- Contact Centre Tools and Enablement @ (July 2023 - June 2025)
- Principal - Digital Operations @ (July 2020 - June 2024)
- Head of Assisted Digital Operations @ (December 2019 - July 2020)
- Senior Strategy and Operations Leader @ (March 2019 - December 2019)
- Senior Strategy Manager - Transformation @ (October 2018 - May 2019)
- Head of Complaints (SRC) and Effort prevention @ (January 2018 - October 2018)
- Senior Complaints Operations and Strategy Manager @ (October 2016 - December 2017)
- Senior Complaints Manager - Telstra Small Business @ (February 2016 - January 2017)
- Senior Communications Manager @ (September 2015 - February 2016)
- Internal Communications and Engagement Manager @ (December 2014 - August 2015)
- Global Contact Centre Communications and Engagement Lead @ (March 2013 - December 2014)
- Regional Communications and Engagement Lead @ (March 2011 - March 2013)
- Sales Team Leader @ (March 2010 - March 2011)
- Sales Consultant @ (October 2007 - February 2010)
Jess Slade Education
- Real Estate Institute Tasmania
Diploma Property Services
2003-2006 - Guilford Young College 2000-2002
- Telstra
Jess Slade Skills
- Agent experience
- Amazon Connect
- Artificial Intelligence (AI)
- Business Planning
- Business Process Improvement
- Coaching
- Coaching Staff
- Communications Planning
- Contact Center Technology
- Customer Experience
- Customer Satisfaction
- Customer Service
- Employee Engagement
- General Management
- Leadership
- Live chat
- Liveperson
- Management
- Organizational Effectiveness
- P&L Management
- Performance Metrics
- PowerPoint
- Process Improvement
- Public Relations
- Public Speaking
- Rewards Programs
- Salesforce messaging
- Staff Retention
- Stakeholder Engagement
- Stakeholder Management
- Strategic Communications
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Telecommunications
- Written & Oral Presentation Skills
- Written & Verbal Communication Abilities
Jess Slade Summary
- Jess Slade, based in Melbourne, VIC, AU, is currently a Head of Customer and Contact Centre at ahm Health Insurance. Jess Slade brings experience from previous roles at ahm Health Insurance and Telstra. Jess Slade holds a 2003 - 2006 Diploma Property Services @ Real Estate Institute Tasmania. With a robust skill set that includes Agent experience, Amazon Connect, Artificial Intelligence (AI), Business Planning, Business Process Improvement and more. Jess Slade has 2 emails on RocketReach.
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