2021 -2022 Head of International Customer Contact @
2018 -2021 Contact Centre Manager @
2015 -2018 Service Delivery Manager @
2013 -2015 Team Manager - SME Customer Service @
2012 -2013 Duty Manager @
2010 -2012 Personal Advisor @
Michael Rowland Education
Tunbridge Wells Grammar School for Boys
Michael Rowland Skills
Customer Service
Microsoft Office
Leadership
Contact Centers
Team Management
Call Centers
Workforce Management
Customer Experience
Performance Management
People Management
BPO
Contact Center Management
Customer Satisfaction
Contact Center Operations
Michael Rowland Summary
Michael Rowland, based in United Kingdom, is currently a Global Partnership Director at Zurich Insurance. Michael Rowland brings experience from previous roles at AXA – Global Healthcare. Michael Rowland holds a Tunbridge Wells Grammar School for Boys. With a robust skill set that includes Customer Service, Microsoft Office, Leadership, Contact Centers, Team Management and more. Michael Rowland has 1 emails on RocketReach.
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