BPO Executive and Consultant @ Business Process Outsourcing (January 2000 - Present)
Strategic Advisor - North America @ (January 2025 - January 2026)
Chief Executive Officer @ (June 2024 - June 2025)
Chief Revenue Officer (CRO) @ (May 2023 - December 2024)
Vice President of Sales and Marketing @ (January 2022 - May 2023)
Adjunct Professor- Bryan School of Business @ (January 2015 - June 2021)
Practice Leader- Business Process Outsourcing and Contact Center @ (August 2018 - May 2020)
Vice President of Sales and Marketing @ (January 2014 - June 2018)
President @ (January 2008 - January 2013)
President @ (January 2000 - January 2007)
VP Sales and Marketing @ (January 1991 - January 2000)
Michael Riek Education
Wake Forest University School of Business
MBA (Business Administration and Management, General)
1999-2001
University of North Carolina at Greensboro
Bachelor's degree (Political Science & Sociology)
1987-1991
Michael Riek Skills
Account Management
Account Planning
Artificial Intelligence (AI)
BPO
Business Development
Business Education
Business Planning
Business Strategy
CRM
Call Center
Call Centers
Consulting
Contact Centers
Contract Negotiation
Customer Relationship Management (CRM)
Customer Service
Enterprise Software
Entrepreneurship
Executive Relationships
Go-to-market Strategy
IT Staff Augmentation
India business consulting
Lead Generation
Leadership
Management
Marketing
Marketing Analytics
Marketing Strategy
Mergers
Mergers & Acquisitions
Microsoft Office
Nearshore Staffing
Negotiation
New Business Development
Offshore Outsourcing
Operations Management
Outsourcing
Presentation Skills
Process Improvement
Project Management
Public Speaking
Sales
Sales Management
Software as a Service (SaaS)
Sourcing
Start-ups
Strategic Partnerships
Strategic Planning
Strategy
Team Building
Team Leadership
Team Management
Telecommunications
Telephony
Vendor Management
global sustainability
Customer Relationship Management Crm
India Business
Start Ups
Go To Market Strategy
Mergers and Acquisitions
Customer Relationship Management
Michael Riek Summary
Michael Riek, based in Greensboro, NC, US, is currently a Lecturer in the Department of Marketing, Entrepreneurship, Hospitality and Tourism at University of North Carolina at Greensboro. Michael Riek brings experience from previous roles at Big Drip Spiritwear, Great Blue BPO & IT Staffing, Business Process Outsourcing and AIonOS. Michael Riek holds a 1999 - 2001 MBA in Business Administration and Management, General @ Wake Forest University School of Business. With a robust skill set that includes Account Management, Account Planning, Artificial Intelligence (AI), BPO, Business Development and more. Michael Riek has 2 emails and 3 mobile phone numbers on RocketReach.
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