Director, Technical Services @ (January 2020 - August 2022)
Director, Solution Architecture and Engineering @ (January 2018 - January 2020)
Operations Manager, Global Technology Solutions @ (March 2017 - January 2018)
Service Manager @ (August 2016 - March 2017)
Principal Services Architect @ (September 2015 - August 2016)
Sr. Business Analyst, Solutions Consulting @ (February 2011 - August 2015)
Senior Manager, Service and Support @ (August 2002 - June 2010)
Customer Service Manager @ Breakaway (October 1999 - March 2002)
Field Service Manager @ (January 1998 - January 1999)
Technical Support Coordinator @ (January 1996 - January 1998)
Music Programmer @ Damfino Productions (January 1994 - January 1995)
Michael Pistone Education
Trailhead by Salesforce
Field Service (Business Analyst)
2023
Berklee College of Music
Bachelors (Composition and Performance)
Penn State University
Music Theory and Composition
Michael Pistone Skills
Stakeholder Relations
Customer Data
Business-to-Business (B2B)
Business Reviews
Agile Project Management
Relationship Building
Customer-Focused Service
Problem Solving
Oral Communication
Strategy Alignment
Business Case Preparation
Training
Team Cohesion
Customer Experience
Operations
Service-Level Agreements (SLA)
Operational Planning
Teamwork
Negotiation
Team-focused
Project Leadership
Presentation Skills
Data Integration
Data Management
Customer Relationship Management (CRM)
Strategic Planning
Team Motivation
Driving Results
High-Pressure Situations
Music Theory
Music Production
Music Industry
Music
Strategy Implementation
Key Performance Indicators
Client Relations
Stakeholder Engagement
IT Integration
Trusted Business Partner
Technical Requirements
Customer Engagement
C-Level
Presentations
Customer Success
Performance Monitoring
Dashboards
Salesforce Lightning
Salesforce Case Management
Field Service Management
Salesforce Reporting
Salesforce Service Cloud
Salesforce Sales Cloud
Salesforce.com Consulting
Salesforce CPQ
Stakeholder Management
Program Management
Consulting
Business Analysis
Business Process
Process Improvement
Pre-sales
Project Management
Change Management
Telecommunications
Software Documentation
Service Delivery
Disaster Recovery
Account Management
Solution Selling
Software Project Management
Requirements Gathering
Workforce Management
Sales Enablement
Customer Satisfaction
Root Cause Analysis
Analysis
Business Process Improvement
Documentation
Reporting & Analysis
Operations Management
Six Sigma
Sales Operations
Field Service
SaaS
Salesforce.com
Software as a Service (SaaS)
Visio
Management
Customer Service
Team Management
Audio Conferencing
Service Recovery
Service Management
Client Retention
Issues Management
Strategic Initiatives
Leadership
Strategic Leadership
Mentoring
Team Leadership
SharePoint
Lotus Notes
Executive Communications
Corrective Action
Methodology Development
Software Industry
Microsoft Excel
WebEx
ClickSoftware
SiSense
Workforce Analytics
UCaaS
Social Media
Optimization Software
Software Development
Software as a Service Saas
Data Science
Java
Reporting and Analysis
Pre Sales
Business Development
Software as a Service
Michael Pistone Summary
Michael Pistone, based in Boston, MA, US, is currently a Vice President of Customer Success at Bullhorn. Michael Pistone brings experience from previous roles at Bullhorn, Uptima and Fuze. Michael Pistone holds a Field Service in Business Analyst @ Trailhead by Salesforce. With a robust skill set that includes Stakeholder Relations, Customer Data, Business-to-Business (B2B), Business Reviews, Agile Project Management and more. Michael Pistone has 3 emails and 1 mobile phone numbers on RocketReach.
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