Michael O'Connor Email
Service Manager @ SPG Intelligence
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Michael O'Connor Location
- Wakefield, GB
Michael O'Connor Work
- Service Manager @ (February 2024 - Present)
- Senior Optimisation Manager @ (March 2023 - December 2023)
- Senior Manager - Service Management and IT Service Desk @ (July 2016 - March 2023)
- Service Delivery Manager @ (February 2013 - July 2016)
- Team Manager @ (October 2010 - January 2013)
Michael O'Connor Education
- Northumbria University
Bachelor of Science (B.Sc.) (Business Systems and Information Technology)
2002-2005
Michael O'Connor Skills
- Administration
- Analytical Skills
- Client Liaison
- Client Relations
- Cloud Computing
- Coaching
- Communication
- Configuration Management
- Customer Experience
- Customer Satisfaction
- Customer Service
- Disaster Recovery
- ISO 20000
- IT Management
- IT Outsourcing
- IT Service Management
- ITIL
- ITIL Service Operations
- Incident Management
- Incident Response
- Key Performance Indicators
- Management
- Mentoring
- Monitoring Performance
- Optimization
- People Management
- Problem Management
- Problem Solving
- Product Lifecycle Management
- Project Management
- Recruiting
- Risk Management
- Root Cause Analysis
- SLA
- Service Delivery
- Service Desk
- Service Improvement
- Service Integration
- Service Levels
- Service Management
- Stakeholder Management
- Support Services
- Team Management
- Technical Proficiency
- Technical Support
- Third-Party Vendor Management
- Ticketing Systems
- User Experience (UX)
- Vendor Management
- oncall
- IT Operations
- Staff Development
- PowerPoint
- Microsoft Excel
- Sales
- Pensions
- Investments
- Financial Advisory
- Inheritance Tax Planning
- Retirement
- Retirement Planning
- Wealth Management
- Financial Services
- Strategic Financial Planning
- Income Protection
- Portfolio Management
Michael O'Connor Summary
- Michael O'Connor, based in Wakefield, GB, is currently a Service Manager at SPG Intelligence. Michael O'Connor brings experience from previous roles at NewDay and Fujitsu. Michael O'Connor holds a 2002 - 2005 Bachelor of Science (B.Sc.) in Business Systems and Information Technology @ Northumbria University. With a robust skill set that includes Administration, Analytical Skills, Client Liaison, Client Relations, Cloud Computing and more. Michael O'Connor has 1 emails on RocketReach.
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