2016 -2023 Senior Manager - Service Management and IT Service Desk @
2013 -2016 Service Delivery Manager @
2010 -2013 Team Manager @
Michael O'Connor Education
University of Northumbria at Newcastle
Bachelor of Science (B.Sc.), Business Systems and Information Technology (Business Systems and Information Technology)
2002-2005
Michael O'Connor Skills
IT Service Management
Incident Management
ITIL
Service Delivery
Management
IT Outsourcing
Service Management
Problem Management
Service Desk
Service Improvement
SLA
IT Management
IT Operations
Vendor Management
Risk Management
Service Integration
Team Management
People Management
Coaching
Staff Development
PowerPoint
Microsoft Excel
Sales
Pensions
Investments
Financial Advisory
Inheritance Tax Planning
Retirement
Retirement Planning
Wealth Management
Financial Services
Strategic Financial Planning
Income Protection
Portfolio Management
Michael O'Connor Summary
Michael O'Connor, based in Wakefield, GB, is currently a Service Manager at SPG Intelligence. Michael O'Connor brings experience from previous roles at NewDay and Fujitsu. Michael O'Connor holds a 2002 - 2005 Bachelor of Science (B.Sc.), Business Systems and Information Technology in Business Systems and Information Technology @ University of Northumbria at Newcastle. With a robust skill set that includes IT Service Management, Incident Management, ITIL, Service Delivery, Management and more. Michael O'Connor has 1 emails on RocketReach.
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