Michael Nolan Email
Head of Customer Journeys @ IMSERV
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Michael Nolan Location
- Ripon, GB
Michael Nolan Work
- Head of Customer Journeys @ (June 2025 - Present)
- Head Of Operations (Billing and Metering) @ (October 2020 - Present)
- Senior Development, Optimisation and Improvement Manager @ (August 2015 - October 2020)
- Senior Project Manager (Demand Generation – Smart Metering) @ (September 2012 - August 2015)
- Senior Operations Manager (Smart Metering) @ (April 2010 - September 2012)
- Project Manager – Smart Metering @ (August 2009 - April 2010)
- Customer Service Manager (UK Customer Operations Residential Energy) @ (September 2007 - August 2009)
- Graduate Manager - General Management Programme @ (September 2005 - September 2007)
- Retail Manager - Sales and Customer Experience @ Statesman Retail (September 1999 - September 2005)
- Assistant Marketing and Account Manager @ WUCCI (April 2004 - August 2004)
- Marketing Manager @ PAS International (July 2001 - July 2002)
- Aircraft Mechanical Engineer @ (May 1996 - August 1998)
Michael Nolan Education
- Staffordshire University
Bachelor's Degree (BA (Hons) Marketing)
1999-2003 - North East Worcs College
High School (A Level - Business (B), Sociology (B), Economics (C))
1998-1999
Michael Nolan Skills
- Matrix Management
- Building and developing relationships
- Business Analysis
- Business Process Improvement
- Business Transformation
- CRM
- Change Management
- Channel Development
- Commercial Evaluation
- Commercially astute
- Continuous Business Improvement
- Continuous Business Improvement Project & Change Management Planning & Implementation Channel Development Opportunity Analysis & Insight Commercial Evaluation Problem Solving Senior Stakeholder Management Matrix Management Governance and Communication
- Customer Experience
- Driven & focussed
- Energy
- Governance and Communication
- Influencer at all levels
- Insight led
- Management
- Operations Management
- Opportunity Analysis & Insight
- Planning & Implementation
- Problem Solving
- Product Development
- Project & Change Management
- Project Delivery
- Project Management
- Project Planning
- Senior Stakeholder Management
- Stakeholder Management
- Strategic motivator & leader
- Strategy
- Strong communicator
- Team Leadership
Michael Nolan Summary
- Michael Nolan, based in Ripon, GB, is currently a Head of Customer Journeys at IMSERV. Michael Nolan brings experience from previous roles at British Gas. Michael Nolan holds a 1999 - 2003 Bachelor's Degree in BA (Hons) Marketing @ Staffordshire University. With a robust skill set that includes Matrix Management, Building and developing relationships, Business Analysis, Business Process Improvement, Business Transformation and more. Michael Nolan has 2 emails on RocketReach.
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Michael Nolan
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Ripon, GB
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