Michael McWilliams Email & Phone Number
Director of Guest and Membership Care @ Omni Hotels & Resorts
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Michael McWilliams Location
- Omaha, NE, US
Michael McWilliams Work
- Director of Guest and Membership Care @ (January 2024 - Present)
- Manager, Card Services @ (April 2023 - January 2024)
- Board Treasurer @ (December 2021 - October 2022)
- Director-Contact Center Operations, Americas @ (March 2020 - October 2022)
- Business Relationship Manager @ (October 2019 - March 2020)
- Operations Manager, Reservation Sales and Customer Care @ (September 2007 - October 2019)
- Achievement Auditor @ (December 2004 - September 2007)
- Sales and Development Supervisor @ (October 2000 - December 2004)
- Sales Representative @ (May 2000 - October 2000)
Michael McWilliams Education
- Brigham Young University - Idaho
Pursuing Bachelor's Degree (Business Administration and Management, General)
2014-2018
Michael McWilliams Skills
- Revenue & Profit Growth
- Association Management
- Hospitality
- Networking
- Public Speaking
- Non-profit Volunteering
- Contact Center Strategy
- Sales
- Exceed Sales Goals
- Employee Engagement
- Team Building
- Team Leadership
- Career Development
- Contact Center Technology
- Project Management
- Financial Analysis
- Career Development Coaching
- Incentive Programs
- Reporting & Analysis
- Customer Support
- Leadership Development Coaching
- Vendor Management
- Business-to-Business (B2B)
- International Business
- Change Management
- People Development
- Contact Center Management
- Contact Center Operations
- Customer Service
- Contact Centers
- Tableau
- Analytical Skills
- Microsoft Excel
- Coaching
- Strategic Planning
- Business Analysis
- Team Management
- Operations Management
- Workforce Management
- Leadership
- Management
- Sales Management
- Supply Chain Management
- Reservations
- Lean Manufacturing
- Revenue Analysis
- Hotel Booking
- Transportation Management
- Customer Satisfaction
Michael McWilliams Summary
- Michael McWilliams, based in Omaha, NE, US, is currently a Director of Guest and Membership Care at Omni Hotels & Resorts. Michael McWilliams brings experience from previous roles at Fiserv, IARE - INTERNATIONAL ASSOCIATION OF RESERVATION EXECUTIVES and Radisson Hotel Group Americas. Michael McWilliams holds a 2014 - 2018 Pursuing Bachelor's Degree in Business Administration and Management, General @ Brigham Young University - Idaho. With a robust skill set that includes Revenue & Profit Growth, Association Management, Hospitality, Networking, Public Speaking and more. Michael McWilliams has 2 emails and 2 mobile phone numbers on RocketReach.
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