Michael McKenna Email & Phone Number
Executive General Manager, Library and Customer Delivery @ Brisbane City Council
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Michael McKenna Location
- Brisbane, QLD, AU
Michael McKenna Work
- Executive General Manager, Library and Customer Delivery @ (September 2026 - Present)
- General Manager, Library and Customer Delivery @ (December 2025 - September 2026)
- General Manager, Library and Customer Services @ (January 2025 - November 2025)
- General Manager, Customer Services @ (January 2023 - December 2024)
- Public Libraries Advisory Group (PLAG) - Member @ (July 2024 - March 2026)
- General Manager, Customer Service @ (October 2017 - December 2023)
- Head of Change Capability @ (April 2016 - September 2017)
- Executive Manager @ (December 2014 - April 2016)
- Manager, Business Improvement and Experience @ (December 2012 - December 2014)
- Manager, Project Delivery and Improvements @ (June 2011 - November 2012)
- National Contact Centre Services Manager @ (January 2008 - May 2011)
- Contact Centre Development Manager @ (January 2007 - January 2008)
- Senior Project Manager @ (January 2005 - January 2007)
- Project Manager @ (January 2004 - January 2005)
Michael McKenna Education
- Australian Institute of Company Directors
GAICD - Graduate Company Directors Course (GAICD - Graduate Company Directors Course)
2020-2020 - The University of Queensland
Bachelor's degree (Economics)
1993-1995
Michael McKenna Skills
- Customer-Focused Service
- Negotiation
- Local Government
- Leading transformational change
- Executive Management
- Strategic Planning
- Sales
- Strategy
- Business Transformation
- Executive Leadership
- Change Management
- Business Analysis
- Vendor Management
- Business Process
- Risk Management
- Program Management
- Project Portfolio Management
- Operations Management
- Contact Centers
- PMO
- Outsourcing
- Service Delivery
- IT Service Management
- Performance Management
- PRINCE2
- Business Intelligence
- Call Centers
- Process Engineering
- Analysis
- IT Management
- Business Process Mapping
- Service Management
- SDLC
- IT Strategy
- Resource Management
- ITIL
- Business Process Design
- Requirements Analysis
- Management Consulting
- Six Sigma
- CRM
- Integration
- Business Process Re-engineering
- PMP
- Business Requirements
- Agile Methodologies
- UX
- Management
- Leadership
- Team Management
- Cross-functional Team Leadership
- Process Improvement
- Business Case
- DevOps
- Governance
- Business Process Improvement
- Stakeholder Management
- Project Delivery
- Board of Directors Reporting
- Call Center
- Business Process Re Engineering
- Customer Experience Management
- Cross Functional Team Leadership
- Training
- Customer Service
- Continuous Improvement
Michael McKenna Summary
- Michael McKenna, based in Brisbane, QLD, AU, is currently a Executive General Manager, Library and Customer Delivery at Brisbane City Council. Michael McKenna brings experience from previous roles at Brisbane City Council and State Library of Queensland. Michael McKenna holds a 2020 - 2020 GAICD - Graduate Company Directors Course in GAICD - Graduate Company Directors Course @ Australian Institute of Company Directors. With a robust skill set that includes Customer-Focused Service, Negotiation, Local Government, Leading transformational change, Executive Management and more. Michael McKenna has 3 emails and 1 mobile phone numbers on RocketReach.
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