Michael McKenna Email & Phone Number
General Manager, Library and Customer Delivery @ Brisbane City Council
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Michael McKenna Location
- Brisbane, QLD, AU
Michael McKenna Work
- 2025 -now General Manager, Library and Customer Delivery @
- 2025 -2025 General Manager, Library and Customer Services @
- 2023 -2024 General Manager, Customer Services @
- 2024 -2026 Public Libraries Advisory Group (PLAG) - Member @
- 2017 -2023 General Manager, Customer Service @
- 2016 -2017 Head of Change Capability @
- 2014 -2016 Executive Manager @
- 2012 -2014 Manager, Business Improvement and Experience @
- 2011 -2012 Manager, Project Delivery and Improvements @
- 2008 -2011 National Contact Centre Services Manager @
- 2007 -2008 Contact Centre Development Manager @
- 2005 -2007 Senior Project Manager @
- 2004 -2005 Project Manager @
Michael McKenna Education
- Australian Institute of Company Directors
(GAICD - Graduate Company Directors Course)
2020-2020 - The University of Queensland
Bachelor's degree (Economics)
1993-1995
Michael McKenna Skills
- Customer-Focused Service
- Negotiation
- Local Government
- Leading transformational change
- Executive Management
- Strategic Planning
- Sales
- Strategy
- Business Transformation
- Executive Leadership
- Change Management
- Business Analysis
- Vendor Management
- Business Process
- Risk Management
- Program Management
- Project Portfolio Management
- Operations Management
- Contact Centers
- PMO
- Outsourcing
- Service Delivery
- IT Service Management
- Performance Management
- PRINCE2
- Business Intelligence
- Call Centers
- Process Engineering
- Analysis
- IT Management
- Business Process Mapping
- Service Management
- SDLC
- IT Strategy
- Resource Management
- ITIL
- Business Process Design
- Requirements Analysis
- Management Consulting
- Six Sigma
- CRM
- Integration
- Business Process Re-engineering
- PMP
- Business Requirements
- Agile Methodologies
- UX
- Management
- Leadership
- Team Management
- Cross-functional Team Leadership
- Process Improvement
- Business Case
- DevOps
- Governance
- Business Process Improvement
- Stakeholder Management
- Project Delivery
- Board of Directors Reporting
- Call Center
- Business Process Re Engineering
- Customer Experience Management
- Cross Functional Team Leadership
- Training
- Customer Service
- Continuous Improvement
Michael McKenna Summary
- Michael McKenna, based in Brisbane, QLD, AU, is currently a General Manager, Library and Customer Delivery at Brisbane City Council. Michael McKenna brings experience from previous roles at Brisbane City Council, State Library of Queensland and UnitingCare Queensland. Michael McKenna holds a 2020 - 2020 Australian Institute of Company Directors. With a robust skill set that includes Customer-Focused Service, Negotiation, Local Government, Leading transformational change, Executive Management and more. Michael McKenna has 3 emails and 1 mobile phone numbers on RocketReach.
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