Michael Landers Email & Phone Number
Manager, SMB Customer Success @ Qualia
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Michael Landers Location
- Austin, TX, US
Michael Landers Work
- Manager, SMB Customer Success @ (February 2025 - Present)
- Director of Operations and Strategic Partnerships @ (February 2023 - November 2024)
- Sr Manager, Customer Success Operations @ (September 2021 - February 2023)
- Workforce COVID Program Manager @ (May 2020 - September 2021)
- Manager, Midstream Customer Engagement and Sourcing @ (October 2019 - May 2020)
- Manager of Customer Service Contact Center @ (August 2017 - May 2019)
- Sales and Service Contact Center Manager @ (April 2013 - July 2017)
- Lead, Technical Team @ (April 2008 - March 2013)
Michael Landers Education
- Pflugerville High School 2005-2009
Michael Landers Skills
- Account Management
- Business Reviews
- Call Center Development
- Computer Hardware
- Computer Networking
- Contact Centers
- Contract Negotiation
- Cross-functional Team Leadership
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Service
- Customer Service Management
- Customer Success
- Data Analysis
- Employee Training
- Forecasting
- General Management
- Google Docs
- Google Sheets
- Hiring
- HubSpot
- KPI Dashboards
- KPI Reports
- Key Account Acquisition & Retention
- Key Performance Indicators
- Leadership
- Management
- Marketing
- Marketing Strategy
- Microsoft Office
- Negotiation
- Onboarding
- Operations Management
- P&L Management
- Presentation Skills
- Project Management
- Relationship Building
- Sales
- Sales Management
- Salesforce.com
- Software as a Service (SaaS)
- Stakeholder Management
- Strategic Planning
- Team Building
- Team Leadership
- Training
- Vendor Management
- Zendesk
Michael Landers Summary
- Michael Landers, based in Austin, TX, US, is currently a Manager, SMB Customer Success at Qualia. Michael Landers brings experience from previous roles at MAL Entertainment, Self Financial, Inc. and RigUp. Michael Landers holds a 2005 - 2009 Pflugerville High School. With a robust skill set that includes Account Management, Business Reviews, Call Center Development, Computer Hardware, Computer Networking and more. Michael Landers has 1 emails and 1 mobile phone numbers on RocketReach.
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