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Michael Iklov Location
Chicago, IL, US
Michael Iklov Work
End User Engineering Manager @ (February 2025 - Present)
IT Support Services Manager (Client: Ramboll Americas) @ (April 2024 - February 2025)
IT Support Service Delivery Manager (Americas) @ (March 2019 - April 2024)
IT Support Services Team Lead (Americas) @ (January 2016 - March 2019)
Sr. IT Systems Support Specialist (Midwest) @ (April 2014 - January 2016)
IT Systems and Data Center Operations Engineer @ (May 2005 - December 2013)
IT Phone Systems Support @ (March 2002 - December 2004)
Technical Support Specialist (Broadband Cable Internet Divsion) @ (January 2000 - February 2002)
Michael Iklov Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA) (with Telecommunications Management Concentration)
2008-2012
DeVry University
Bachelor's degree (Telecommunications Management)
2000-2003
Michael Iklov Skills
Active Directory
Audio Conferencing
Audio Visual (AV) Systems
Azure Active Directory
Cisco UCS
Client Relations
Client Relationship Strengthening
Coaching
Communication
Conference Rooms
Contact Centers
Continuous Improvement
Critical Incident Stress Management
Critical Thinking
Customer Relations
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer-Focused Service
DNS Server
Data Privacy
Deskside
Desktop Application Support
Disaster Recovery
Establishing Relationships
IT Hardware Support
IT Management
IT Operations
IT Procurement
IT Service Management Tools
ITIL
Incident Management
Incident Reporting
Indirect Purchasing
Information Technology
Interactive Voice Response (IVR)
Interpersonal Communication
Interpersonal Skills
Key Metrics
Key Performance Indicators
Knowledge Management Systems
Knowledge Sharing
Leadership
MSP Practitioner
Management
Management by Objectives
Management of Direct Reports
Microsoft 365
Microsoft SQL Server
Monitoring Performance
Multitasking
Network Administration
Networking
Offboarding
Office 365
Operating Systems
Operational Efficiency
Organization Skills
People Management
Performance Reviews
Phone System Administration
Presentation Skills
Problem Management
Problem Solving
Process Improvement
Project Documentation
Project Plans
Record Keeping
Requirements Gathering
Resolving Issues
Resource Allocation
SAP
Service Delivery
Service Desk Management
Service Levels
SharePoint
Software
Software Installation
Software Troubleshooting
Stakeholder Management
Strategy Implementation
System Administration
Systems Management
Team Management
Team Performance
Teamwork
Technical Support
Teleconferencing
Thinking Skills
Training
Troubleshooting
VMware
VPN
VTC
Vendor Negotiation
Vendor Relations
Visio
WebEx
White Glove
Windows Server
Phone System
Michael Iklov Summary
Michael Iklov, based in Chicago, IL, US, is currently a End User Engineering Manager at RKON. Michael Iklov brings experience from previous roles at Tata Consultancy Services and Ramboll. Michael Iklov holds a 2008 - 2012 Master of Business Administration (MBA) in with Telecommunications Management Concentration @ Keller Graduate School of Management of DeVry University. With a robust skill set that includes Active Directory, Audio Conferencing, Audio Visual (AV) Systems, Azure Active Directory, Cisco UCS and more. Michael Iklov has 5 emails and 2 mobile phone numbers on RocketReach.
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