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Michael Helfrich Location
Chapel Hill, NC, US
Michael Helfrich Work
Director, IT Infrastructure, User Services, and Vendor Management @ (September 2025 - Present)
Director, User Services and Security Operations @ (January 2019 - September 2025)
Head, End User Services @ (August 2017 - January 2019)
Program Director @ (August 2015 - July 2017)
Head, Service Transition @ (December 2014 - July 2015)
Director, User Computing Services @ (February 2012 - December 2014)
Director, PC Change Planning @ (June 2010 - February 2012)
Manager, PC Service Strategy and Architecture @ (June 2007 - May 2010)
Sr. Solutions Analyst @ (June 2004 - June 2007)
Solutions Analyst @ (October 2002 - June 2004)
Technical Specialist for Glaxo @ (October 1999 - November 2002)
IT Infrastructure Analyst @ (May 1997 - October 1999)
Michael Helfrich Education
Springfield College
BS (Psychology)
1992-1996
Michael Helfrich Skills
IT Strategy
ITIL
Integration
Vendor Management
IT Service Management
IT Management
Cloud Computing
Windows 7
Cross-functional Team Leadership
Change Management
Enterprise Software
Strategy
Process Improvement
Stakeholder Management
Operating Systems
CRM
Outsourcing
Mobile Devices
TCP/IP
Project Management
Service Transformation
Restructuring
Organizational Design
Service Delivery
Lean Transformation
IT Transformation
Contract Management
Supplier Performance
Lean Tools
Lean Startup
Mobile Device Management
Mobile Security
Collaboration Tools
HR Management
Continuous Improvement
Risk Management
Application Lifecycle Management
Active Directory
Global Teams
Program Management
Offshoring
Public Speaking
Finance
Support
Operations
Marketing
Cross Functional Team Leadership
Customer Service
Windows Server
Business Process Improvement
Michael Helfrich Summary
Michael Helfrich, based in Chapel Hill, NC, US, is currently a Director, IT Infrastructure, User Services, and Vendor Management at Indivior. Michael Helfrich brings experience from previous roles at Indivior and GSK. Michael Helfrich holds a 1992 - 1996 BS in Psychology @ Springfield College. With a robust skill set that includes IT Strategy, ITIL, Integration, Vendor Management, IT Service Management and more. Michael Helfrich has 1 emails and 4 mobile phone numbers on RocketReach.
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