Customer Quality Engineer @ (April 2022 - January 2023)
Global Operations Manager @ (August 2019 - July 2022)
Director of Marketing @ (January 2019 - July 2019)
Michael Gonzales Education
California State University - East Bay
Bachelor of Arts (B.A.) (Marketing)
2014-2016
Modesto Junior College
Associate of Arts (A.A.) (Speech Communication and Rhetoric)
2011-2014
Michael Gonzales Skills
Remote Team Management
Community Management
Community Engagement
B2C
Onboarding
Customer Onboarding
Customer Loyalty
Team Performance
Key Metrics
Business Reviews
Product Adoption
B2B Software
Customer Success
Customer Relationship Management (CRM)
Customer Experience Management
Leadership
Communication
Customer Service
Digital Marketing
Strategy
Business Development
Project Management
Engineering
Continuous Improvement
HR Policies
Customer Satisfaction
Hiring
Quality Assurance
Data Analysis
Workforce Management
Strategic Planning
Social Media Marketing
Sales
Marketing
Customer Experience
Microsoft Excel
Microsoft PowerPoint
Microsoft Office
Jira
Management
Team Building
Coaching
Public Speaking
Team Leadership
Leadership Development
Employee Training
Teamwork
Time Management
Training
Cross-functional Team Leadership
Problem Solving
Training & Development
Team Management
People Management
Networking
Customer Service Operations
Escalations Management
Salesforce Training
Zendesk
Smartsheet
Software as a Service (SaaS)
Online Video Marketing
Instagram Marketing
Tiktok Marketing
After-Sales
Business Requirements
Company Presentations
Consumer Behavior
Demand Generation
Digital Strategy
Email Marketing
Growth Marketing
Marketing Analytics
Marketing Automation
Marketing Operations
Multi-Channel Marketing
Performance Reporting
Python (Programming Language)
Strategic Marketing Management
Technical Project Management
Voice of the Customer
YouTube
Michael Gonzales Summary
Michael Gonzales, based in California, United States, is currently a Chief Marketing Officer at NetraScale. Michael Gonzales brings experience from previous roles at The Digital Marketing Wizard, FM Industries, Juul Labs and TriNet HR Corporation . Michael Gonzales holds a 2014 - 2016 Bachelor of Arts (B.A.) in Marketing @ California State University - East Bay. With a robust skill set that includes Remote Team Management, Community Management, Community Engagement, B2C, Onboarding and more. Michael Gonzales has 1 emails and 2 mobile phone numbers on RocketReach.
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