Michael Goncalves Email & Phone Number
Sr. Director Technology and Operations @ The Travel Team, Inc.
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Michael Goncalves Location
- Palm Bay, FL, US
Michael Goncalves Work
- Sr. Director Technology and Operations @ (December 2025 - Present)
- Director of Technology @ (May 2023 - December 2025)
- Director, Automation and Online Technologies @ (November 2019 - May 2023)
- OBT Travel Solutions Lead @ (March 2019 - November 2019)
- Technology Director @ BTI Travel (May 2018 - November 2019)
- Product Manager @ (March 2013 - May 2018)
- Resource and Supervisor @ (June 2012 - March 2013)
- Operations Manager @ (June 2006 - December 2011)
- Airport Environmental Planner @ (December 2002 - August 2005)
- Acoustical Engineer and Aviation Specialist @ Wyle (August 1999 - November 2002)
Michael Goncalves Education
- Florida Institute of Technology
BS (Aviation Management)
1995-1999
Michael Goncalves Skills
- Program Management
- Customer Satisfaction
- Customer Service
- Customer Experience
- Data Analysis
- Call Centers
- Operations Management
- Travel Management
- Aviation
- Business Travel
- Airlines
- Outsourcing
- Vendor Management
- Workforce Management
- BPO
- Performance Management
- Recruiting
- CRM
- Account Management
- Customer Relations
- Scheduling
- Hiring
- Project Management
- Sales
- Contact Centers
- Business Process Improvement
- Sabre
- Microsoft Office
- Microsoft Word
- Amadeus
- PowerPoint
- MS Project
- Microsoft Excel
- Excel
- Training
- Management
- Team Leadership
- Team Management
- Leadership
- Team Building
- Problem Solving
- Mentoring
- SAP concur
- GetThere
- Amadeus e-Travel (AeTM)
- IQCX by Cornerstone
- Process Improvement
- Apollo GDS
- Amadeus GDS
- Microsoft PowerPoint
- Strategic Planning
- Support
- Operations
- Amadeus E Travel Aetm
- Marketing
- Project Implementation
- Research
- Services
- Amadeus E Travel
Michael Goncalves Summary
- Michael Goncalves, based in Palm Bay, FL, US, is currently a Sr. Director Technology and Operations at The Travel Team, Inc.. Michael Goncalves brings experience from previous roles at The Travel Team, Inc., Omega World Travel, Direct Travel and BTI Travel. Michael Goncalves holds a 1995 - 1999 BS in Aviation Management @ Florida Institute of Technology. With a robust skill set that includes Program Management, Customer Satisfaction, Customer Service, Customer Experience, Data Analysis and more. Michael Goncalves has 2 emails and 1 mobile phone numbers on RocketReach.
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