Michael Goncalves Email & Phone Number
Sr. Director Technology and Operations @ The Travel Team, Inc.
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Michael Goncalves Location
- Palm Bay, FL, US
Michael Goncalves Work
- 2025 -now Sr. Director Technology and Operations @
- 2023 -2025 Director of Technology @
- 2019 -2023 Director, Automation and Online Technologies @
- 2019 -2019 OBT Travel Solutions Lead @
- 2018 -2019 Technology Director @ BTI Travel
- 2013 -2018 Product Manager @
- 2012 -2013 Resource and Supervisor @
- 2006 -2011 Operations Manager @
- 2002 -2005 Airport Environmental Planner @
- 1999 -2002 Acoustical Engineer and Aviation Specialist @
Michael Goncalves Education
- Florida Institute of Technology
BS (Aviation Management)
1995-1999
Michael Goncalves Skills
- Program Management
- Customer Satisfaction
- Customer Service
- Customer Experience
- Data Analysis
- Call Centers
- Operations Management
- Travel Management
- Aviation
- Business Travel
- Airlines
- Outsourcing
- Vendor Management
- Workforce Management
- BPO
- Performance Management
- Recruiting
- CRM
- Account Management
- Customer Relations
- Scheduling
- Hiring
- Project Management
- Sales
- Contact Centers
- Business Process Improvement
- Sabre
- Microsoft Office
- Microsoft Word
- Amadeus
- PowerPoint
- MS Project
- Microsoft Excel
- Excel
- Training
- Management
- Team Leadership
- Team Management
- Leadership
- Team Building
- Problem Solving
- Mentoring
- SAP concur
- GetThere
- Amadeus e-Travel (AeTM)
- IQCX by Cornerstone
- Process Improvement
- Apollo GDS
- Amadeus GDS
- Microsoft PowerPoint
- Strategic Planning
- Support
- Operations
- Amadeus E Travel Aetm
- Marketing
- Project Implementation
- Research
- Services
- Amadeus E Travel
Michael Goncalves Summary
- Michael Goncalves, based in Palm Bay, FL, US, is currently a Sr. Director Technology and Operations at The Travel Team, Inc.. Michael Goncalves brings experience from previous roles at The Travel Team, Inc., Omega World Travel, Direct Travel and BTI Travel. Michael Goncalves holds a 1995 - 1999 BS in Aviation Management @ Florida Institute of Technology. With a robust skill set that includes Program Management, Customer Satisfaction, Customer Service, Customer Experience, Data Analysis and more. Michael Goncalves has 2 emails and 1 mobile phone numbers on RocketReach.
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