Michael Furman Email & Phone Number
Senior Director of CX and Call Center Operations @ Scale Media, Inc.
5 free lookup(s).
No credit card required.
Michael Furman Location
- Philadelphia, PA, US
Michael Furman Work
- 2024 -now Senior Director of CX and Call Center Operations @
- 2019 -now President of Customer Success @ Make It Happen Consulting
- 2021 -2024 Director of Customer Experience @
- 2020 -2020 Director of Member Experience @
- 2017 -2019 Vice President of Customer Support @
- 2014 -2017 Director, Customer Care - ITM and Customer Service @
- 2012 -2014 President of Customer Success @ Make It Happen Consulting
- 2011 -2012 Director of Customer Care @
- 2008 -2011 Senior Manager of Call Center Operations and Vendor Management @
- 2006 -2008 Pottery Barn e-Commerce Manager @
- 2005 -2006 Pottery Barn Catalog Sales Manager @
- 1999 -2005 Williams Sonoma Corporate Training Specialist @
- 1994 -1999 Teacher @
- 1989 -1994 Teacher Aide and Teacher @
Michael Furman Education
- Adelphi University
Bachelor of Arts (Basketball)
1992-1994 - University of Pittsburgh
(Basketball)
1989-1992 - Massapequa High School 1986-1989
Michael Furman Skills
- Leadership
- Management
- Sales
- Call Centers
- E-commerce
- Customer Satisfaction
- Customer Retention
- Strategic Planning
- Customer Experience
- Customer Relationship Management (CRM)
- Consultative Selling
- Integration
- Business Process Improvement
- Vendor Management
- Data Analysis
- Analytical Skills
- Change Management
- Software as a Service (SaaS)
- Training
- Customer Service
- Team Building
- Team Leadership
- Strategic Partnerships
- Cross-functional Team Leadership
- Soft Skills
- Training & Development
- Phone Etiquette
- Relationship Building
- Presentation Skills
- Organizational Effectiveness
- Organizational Development
- Organizational Leadership
- Public Speaking
- People Management
- People Development
- Culture Change
- Problem Solving
- Call Routing
- Sales Trainings
- Voice of the Customer
- Corporate Training
- Customer Loyalty
- Sales Strategy
- Business Acumen
- Engaging People
- Executive Leadership
- Record Of Success
- Strategic Relationships
- Marketing
- Account Management
- Time Management
- Sales Management
- CRM
- Marketing Strategy
- Call Center
- New Business Development
- Salesforce.com
- Strategy
- Business Development
- Performance Management
- Process Improvement
- Sales Process
- Lead Generation
- Customer Acquisition
- B2B
- P&L Management
- Start-ups
- Quality Assurance
- Direct Sales
- Selling
- Product Marketing
- Cold Calling
- Analytics
- Competitive Analysis
- Creative Writing
- Key Performance Indicators
- Marketing Research
- Forecasting
- SaaS
- Knowledge Management
- Outsourcing
- Organization
- Photography
- Teaching
- Team Management
- Sentinel
- Atmosphere
- Microsoft Word
- Resume
- Social Media
- Fixture
- Pennsylvania
- Hiring
- New Opportunities
- Collaborating
- Short
- Search
- Microsoft Office
- Home
- Work Ethic
- Extending
- Believer
- Internal Audit
- Foundation
- Aptitude
- Drive to Succeed
- Consideration
- Cross Functional Team Leadership
- Start Ups
- Academic
- Interviews
- Asset
- Business Services
- Values
- Kind
- Microsoft Excel
- Detail
- Hearing
- Ladder
- E Commerce
- Yahoo
- Customer Relationship Management Crm
- Training and Development
- Software As A Service Saas
- Customer Relationship Management
- Software as a Service
Michael Furman Summary
- Michael Furman, based in Philadelphia, PA, US, is currently a Senior Director of CX and Call Center Operations at Scale Media. Michael Furman brings experience from previous roles at Make It Happen Consulting, Scale Media, HOMER and Age of Learning, Inc. / ABCmouse.com. Michael Furman holds a 1992 - 1994 Bachelor of Arts in Basketball @ Adelphi University. With a robust skill set that includes Leadership, Management, Sales, Call Centers, E-commerce and more. Michael Furman has 4 emails and 2 mobile phone numbers on RocketReach.
View Michael's Email & Phone Number (It's Free)
5 free lookup(s).
No credit card required.
If you need more lookups,
subscriptions start at $34 USD/month.
Looking for a different Michael Furman?
Find contact details for 700 million professionals.
Others Named Michael Furman
Michael Furman
Chief Compliance Officer
West Palm Beach, FL, US
Michael Furman
Physician Partner
York, PA, US
Michael Furman
Director
New York, NY, US
Top Scale Media, Inc. Employees
Nicole Khandhar
VP of Marketing Operations
Los Angeles, CA, US
Alexandra Caspi
Director of Operations
Los Angeles, CA, US
Amanda Siegel
Director, eCommerce
Los Angeles, CA, US
Zachary Aronson
Associate Director of Content Marketing
Albuquerque, NM, US
How It Works
Get a Free Account
Sign up for a free account. No credit card required. Up to 5 free lookups.
Search the #1 Contact Database
Get contact details of over 700M profiles across 60M companies - all with industry-leading accuracy. Sales and Recruiter users, try out our Email Finder Extension.
Use our AI-Powered Email Finder
Find business and personal emails and mobile phone numbers with exclusive coverage across niche job titles, industries, and more for unparalleled targeting. Also available via our Contact Data API.
G2 Crowd Trusted
300K+ Plugin Users
© 2026 RocketReach.co