Michael Furman Email & Phone Number

Senior Director of CX and Call Center Operations @ Scale Media, Inc.

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Michael Furman Location

Philadelphia, PA, US

Michael Furman Work

Senior Director of CX and Call Center Operations @ (July 2024 - Present)
President of Customer Success @ Make It Happen Consulting (January 2019 - Present)
Director of Customer Experience @ (January 2021 - January 2024)
Director of Member Experience @ (January 2020 - January 2020)
Vice President of Customer Support @ (January 2017 - January 2019)
Director, Customer Care - ITM and Customer Service @ (January 2014 - January 2017)
President of Customer Success @ Make It Happen Consulting (January 2012 - January 2014)
Director of Customer Care @ (January 2011 - January 2012)
Senior Manager of Call Center Operations and Vendor Management @ (January 2008 - January 2011)
Pottery Barn e-Commerce Manager @ (January 2006 - January 2008)
Pottery Barn Catalog Sales Manager @ (January 2005 - January 2006)
Williams Sonoma Corporate Training Specialist @ (January 1999 - January 2005)
Teacher @ (January 1994 - January 1999)
Teacher Aide and Teacher @ (January 1989 - January 1994)

Michael Furman Education

Adelphi University
Bachelor of Arts (Education and Sociology)
1992-1994
University of Pittsburgh
(Basketball)
1989-1992
Massapequa High School 1986-1989

Michael Furman Skills

Leadership
Management
Sales
Call Centers
E-commerce
Customer Satisfaction
Customer Retention
Strategic Planning
Customer Experience
Customer Relationship Management (CRM)
Consultative Selling
Integration
Business Process Improvement
Vendor Management
Data Analysis
Analytical Skills
Change Management
Software as a Service (SaaS)
Training
Customer Service
Team Building
Team Leadership
Strategic Partnerships
Cross-functional Team Leadership
Soft Skills
Training & Development
Phone Etiquette
Relationship Building
Presentation Skills
Organizational Effectiveness
Organizational Development
Organizational Leadership
Public Speaking
People Management
People Development
Culture Change
Problem Solving
Call Routing
Sales Trainings
Voice of the Customer
Corporate Training
Customer Loyalty
Sales Strategy
Business Acumen
Engaging People
Executive Leadership
Record Of Success
Strategic Relationships
Marketing
Account Management
Time Management
Sales Management
CRM
Marketing Strategy
Call Center
New Business Development
Salesforce.com
Strategy
Business Development
Performance Management
Process Improvement
Sales Process
Lead Generation
Customer Acquisition
B2B
P&L Management
Start-ups
Quality Assurance
Direct Sales
Selling
Product Marketing
Cold Calling
Analytics
Competitive Analysis
Creative Writing
Key Performance Indicators
Marketing Research
Forecasting
SaaS
Knowledge Management
Outsourcing
Organization
Photography
Teaching
Team Management
Sentinel
Atmosphere
Microsoft Word
Resume
Social Media
Fixture
Pennsylvania
Hiring
New Opportunities
Collaborating
Short
Search
Microsoft Office
Home
Work Ethic
Extending
Believer
Internal Audit
Foundation
Aptitude
Drive to Succeed
Consideration
Cross Functional Team Leadership
Start Ups
Academic
Interviews
Asset
Business Services
Values
Kind
Microsoft Excel
Detail
Hearing
Ladder
E Commerce
Yahoo
Customer Relationship Management Crm
Training and Development
Software As A Service Saas
Customer Relationship Management
Software as a Service

Michael Furman Summary

Michael Furman, based in Philadelphia, PA, US, is currently a Senior Director of CX and Call Center Operations at Scale Media. Michael Furman brings experience from previous roles at Make It Happen Consulting, Scale Media, HOMER and Age of Learning, Inc. / ABCmouse.com. Michael Furman holds a 1992 - 1994 Bachelor of Arts in Education and Sociology @ Adelphi University. With a robust skill set that includes Leadership, Management, Sales, Call Centers, E-commerce and more. Michael Furman has 4 emails and 1 mobile phone numbers on RocketReach.