Michael Dsouza Email & Phone Number
Customer Success Director @ Kore.ai
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Michael Dsouza Location
- Pune, MH, IN
Michael Dsouza Work
- Customer Success Director @ (September 2025 - Present)
- Associate Vice President - IT and BPO [Account Management and Client Relations] @ (September 2018 - January 2026)
- Associate Vice President - Insurance IT and BPO Operations @ (October 2007 - September 2018)
- Senior Operations Manager @ (March 2005 - October 2007)
- Operations Manager - Band 2 @ (February 2004 - March 2005)
- Unit Manager @ (September 2002 - February 2004)
- Process Developer @ (June 2001 - September 2002)
Michael Dsouza Education
- Neville Wadia Institute of Management
Master's degree - Personal Mangement - MPM (Human Resources Management and Services)
2000-2001
Michael Dsouza Skills
- Six Sigma
- Management
- Customer Satisfaction
- Resource Management
- Training
- Employee Engagement
- Service Delivery
- Call Centers
- Process Improvement
- Analysis
- Performance Management
Michael Dsouza Summary
- Michael Dsouza, based in Pune, MH, IN, is currently a Customer Success Director at Kore.ai. Michael Dsouza brings experience from previous roles at Mphasis. Michael Dsouza holds a 2000 - 2001 Master's degree - Personal Mangement - MPM in Human Resources Management and Services @ Neville Wadia Institute of Management. With a robust skill set that includes Six Sigma, Management, Customer Satisfaction, Resource Management, Training and more. Michael Dsouza has 1 emails and 1 mobile phone numbers on RocketReach.
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