Michael Drake Email & Phone Number
Senior Vice President - Customer Satisfaction @ EBSCO Information Services
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Michael Drake Location
- Boston, MA, US
Michael Drake Work
- 2016 -now Senior Vice President - Customer Satisfaction @
- 2012 -2016 Vice President - Customer Satisfaction @
- 2009 -2012 Vice President - Business Performance Excellence @
- 2008 -2009 Vice President - Client Implementation @
- 2007 -2008 Vice President - Software Engineering @
- 1998 -2007 Director - Software Engineering | Development @
Michael Drake Education
- Bentley University
M.S. (Computer Information Systems)
- University of New Hampshire
B.S. (Business Administration )
Michael Drake Skills
- Key Metrics
- Customer Advocacy
- Creative Problem Solving
- Strategic Analysis
- Key Account Management
- IT Leadership
- Team Building
- Leadership
- Global Customer Service Delivery & Support
- Enterprise Project Management
- User & Customer Experience Management
- Budget Management
- P&L Ownership
- Execution
- Business Optimization
- Cost Cutting
- Strategy
- Project Management
- P&L Management
- SDLC
- Software Project Management
- Program Management
- CRM
- Business Analysis
- ERP
- Outsourcing
- Business Management
- Project Delivery
- IT Management
- IT Outsourcing
- Business Planning
- Financial Planning
- Project Execution
- Business Process Improvement
- Account Management
- Vendor Management
- SaaS
- Enterprise Software
- Oracle
- SQL
- Databases
- Access
- MS Project
- Salesforce.com
- Management
- People Management
- Training
- Global Management
- Global Operations
- Strategic Planning
Michael Drake Summary
- Michael Drake, based in Boston, MA, US, is currently a Senior Vice President - Customer Satisfaction at EBSCO Information Services. Michael Drake brings experience from previous roles at EBSCO Information Services and Fidelity Investments. Michael Drake holds a M.S. in Computer Information Systems @ Bentley University. With a robust skill set that includes Key Metrics, Customer Advocacy, Creative Problem Solving, Strategic Analysis, Key Account Management and more. Michael Drake has 1 emails and 2 mobile phone numbers on RocketReach.
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